Akshay Tusamda
Project Lead In Tata Consultancy Services
Pune
Summary
- To pursue a career that provides an opportunity to learn & develop in both ways professional & personal.
- 18+ years of Industry experience.
- A team player and leader with socialist attitude and excellent academic knowledge.
- A dedicated individual with excellent communication and interpersonal skills, and the ability to interact with individuals at all levels.
- A highly motivated, energetic, and professional team player with excellent analytical and problem-solving skills and the ability to deliver projects well within timeframe.
Project leader with 9 years of experience coordinating complex programs and supervising teams to attain business goals. Directs employees, mitigates project risks, solves standard and non-standard problems and reports to senior management. Demonstrates leadership, influencing and negotiating skills. Performs analytical problem-solving to overcome obstacles. Talented Project Lead with strengths in client management and problem-solving. Highly effective at managing multiple, concurrent projects.
Overview
18
18
years of professional experience
Work History
Project Lead for Barclays Application Support & Incident Management
Tata Consultancy Services
Pune
10.2014 - Current
- Manage the consistent use of agreed tools and methods to address and resolve user identified problems in line with service level agreements
- Transition of new applications and services into the project
- Evaluate and onboard skilled profiles to meet current and future needs and comply with agreed standards and procedures
- People Management - Review the work and proposal of team members
- Regular discussions on individual performance and project expectations and their growth in the organisation
- Analysing and documenting daily/weekly performance of the project and presenting it in weekly catch-ups with my Manager and Clients to work on the challenges and performance improvement
- Implementation of Lean Management to improve quality, increasing efficiency by eliminating non-value added work of the team
- Identify and document opportunities in existing customer business processes for process redesign and RPA development.
Senior Analyst Operations
WNS Global Services Pvt Ltd
Pune
01.2013 - 10.2014
- Working for a back-office insurance process
- Call Brokers and customer for any information required
- Cross-skilled on multiple processes
- Work allocation to the team
- Give Incident Briefing to the team if any incident has occurred
- Ensures that all business continuity planning participants understand what is expected of them.
Team Lead Operations
Oceans Connect Pvt. Ltd.
Pune
02.2006 - 10.2012
- Weekly, Monthly and Quarterly review of business to understand and work on client requirements and pain areas
- Strong and timely capacity planning to ensure smooth business during high volume months and ensure the SLA is met and the business runs smoothly
- Ensuring smooth coordination with the support functions (Quality/Training/WorkForce etc)
- Monitoring and ensuring the TAT is maintained in the Non-Voice Process with regards to replying to customer emails
- Facilitating team bonding activities to keep our folks interested and focused
- Drive multi-skill strategies to improve productivity
- Ensure retention and job satisfaction among the team
- Control absenteeism.
Education
10th Standard - undefined
12th Standard - undefined
F.Y.BCom - undefined
S.Y.BCom - undefined
T.Y.BCom - undefined
Skills
Gathering requirements
Resource Allocation
Project Management
Client communications
Requirements Gathering
Requirements Analysis
Client Relations
Root Cause Analysis
Process Improvement
Risk Analysis
Effective work breakdown structure
Lean principles
Mentoring
Leadership skills
Effective project management
Customer Focus
Team Collaboration
Team Leadership
Customer Relationship Management
Performance monitoring
Active Listening
Relationship Building
Decision-Making
Time Management
Status Updates
Time management abilities
Continuous Improvement
Teamwork and Collaboration
Excellent Communication
Problem-Solving
Effective Communication
Multitasking Abilities
Problem-solving abilities
Goal Setting
Quality Control
Employee Coaching
Task Delegation
Team motivation
Staff Management
Work Planning and Prioritization
Team building
Awards Certificates
- Received email appreciation from the Client to Cross-skill the team members in a short period of time - TCS
- No/Zero escalations for consecutive 3 quarters in the year 2021
- Received call and email appreciations from customers and Clients for customer service provided - WNS
- Awarded with the Best performer of the quarter for 100% Quality scores - WNS
Other Information
Playing Football, listening to light music, and interacting with people, Believe in active listening and hearing other people out without passing my personal judgments, so that all jobs that are assigned to me are executed with utmost good faith and superiority, To work in accordance with the organization's vision and mission and to deliver all tasks to the best of my abilities, English, Hindi, and Marathi
Personal Information
- Date of Birth: 03/12/86
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Project Lead for Barclays Application Support & Incident Management
Tata Consultancy Services
10.2014 - Current
Senior Analyst Operations
WNS Global Services Pvt Ltd
01.2013 - 10.2014
Team Lead Operations
Oceans Connect Pvt. Ltd.
02.2006 - 10.2012