Akshay Vanjare
Pune
Summary
- Adaptive | Always willing to learn. Around 6 year of experience in Business Analyst and Production Support, Requirement gathering, Implementation of ERP, Customer support, EDI Mapping, SQL Server Application Support, and Python. Proficiency in developing SQL with various relational databases like SQL Server and Excel. Extensive experience of working on completely new projects as well as existing product enhancement, migration and customization. Worked in different roles in the field of B2B technologies as EDI consultant and Application Support.
Overview
9
9
years of professional experience
Work History
Care Analyst/Consultant
Workday
Pune
09.2023 - Current
- Provisioned and managed tenants for high-priority clients according to the products they are deploying, ensuring seamless setup and configuration of necessary features
- Resolved high severity cases swiftly, coordinating with cross-functional teams to deliver timely and effective solutions
- Collaborated with Development, Site Reliability Engineering, Accounts Receivable, and Legal teams to ensure compliance and operational efficiency
- Implemented best practices and streamlined processes to enhance tenant management operations
- Monitoring the Move to Production activities ensuring to meet the Go Live date by collaborating with Partner Managers
- Managing tenant Purchases and Legal tickets for Customers.
Sr. Production Analyst
Public Sapient
Pune
05.2022 - 05.2023
- Ability to handle/work on multiple discrete projects concurrently
- Responsible for handling incidents independently - (assign priority to the incident, making sure the appropriate team is looking into it, communicating the status back to the user/business etc.) Understand and act according to the SLA requirements for response
- Escalate urgent problems requiring more in-depth knowledge to appropriate team or personnel
- Checking azure data factory for pipeline runs and data ware house for commodity issues
- Support basic and recurring issues based on run book/documentation
- Monitor jobs and highlight/escalate deviations and failures to the concerned stakeholders
- Ability to communicate effectively with the users, Tier2 support and the other senior members of the team
- Represent team in client meetings, stakeholder calls and provide updates to clients, participate in discussions and collaborate on decisions
- Ability to work and communicate with the various stakeholders (Tier1 Support, DBA, Infrastructure, Dev) related to the incidents/issues and meet their communication requirements
- Update SharePoint/data repository/documents with new incidents/resolutions that require the group's attention for future reference/ course of action
- Accurately identify deviations from SLAs/Compliance requirements and implement corrective measures
- Problem reporting, defect tracking
- Documentation - Creating supporting documentation for projects, involve in training and documentation at engagement level
- Working effectively with multiple (support) teams to see project through to production and turnover to support.
Functional Consultant / Business Analyst
Yash Technology
Pune
07.2021 - 02.2022
- Ability to handle/work on multiple discrete projects concurrently
- Requirement analysis and Elicitation - to gather requirements from business over phone and email
- Working on EDI setup for client on different document types
- Managing scope - working with stakeholders to avoid scope creep and ensuring all agreed scope is delivered
- Estimation - providing BA and coordinating Developer estimates
- Responsible for project estimation
- Tracking and reporting of project metrics for the projects undertaken
- Creating a requirements matrix and business process flow for development
- Working with developers to help understand the required enhancement/development, provide clarifications
- Creating test scenarios based on the requirement and change transition
- Test execution - Integration, System, Regression testing.
Support Engineer/Functional Consultant
Avalara Technologies Private Limited
Pune
11.2019 - 02.2021
- Trustfile is used to maintain sales tax transactional data
- Requirement gathering and analysis done by interaction with client
- Defining data according to tax structures.
Support Engineer/Functional Consultant
Avalara Technologies Private Limited
Pune
11.2019 - 02.2021
- Requirement gathering and analysis by interaction with client via cases
- Optimizing taxation for clients via the certificates uploaded in Certcapture
- Lead daily standup meetings and discussion of ongoing tasks
- Debugging the issue of client on timely basis to meet the respective SLA
- Meeting desired timeline as per client requirement, get it approved from client and building SRS and preparing flowcharts if required.
Support Engineer/Functional Consultant
Avalara Technologies Private Limited
Pune
11.2019 - 02.2021
- Avatax is used as accounting software to track and manage sales activity and remit them to respective DOR
- Analysis is done to optimize multiple cases submitted through salesforce by clients
- Research analysis to reduce the cases submitted and requirement gathering is done from clients, preparation of documents wherever required, assigning tasks to developers through jira creation from the case, creating and working on business scenarios
- Organizing and conducting client demo as avatax is used on both production and sandbox environment the changes and enhancement can be first tested on sandbox then pushed to production account
- Hands on implementation experience in client facing roles as various connector (erp) can be implemented with avatax for tax calculation.
Business Systems Analyst
Searce
Pune
05.2018 - 10.2019
- Requirement gathering and analysis by interaction with client
- Interaction with developer to check feasibility and respond to end user
- Lead reoccurring MANTIS meetings and discussion on ongoing tasks
- Successfully delivering despite various challenges - remote locations continuous travel, local language, end user expectations, short implementation time
- Well versed with requirement analysis, documentation skills (Business Blueprint, Functional Specification, Configuration, Unit Test, User Training, UAT Documents, design documents, etc.) Tariff understanding, standardization, configuration and uploading in system.
Sr. Technical Associate
Convergys India Pvt Ltd
Pune
12.2014 - 06.2016
- Responsible for troubleshooting broadband devices, making them efficient to customers in term of device speed and aspects
- This role is a bridge between business and IT
- Worked for EE Telecom Network
- Maintaining accurate organized order files, acknowledgment, and Customer information
- Proactively communicating in timely manner with teams/stakeholder regarding order verification, order status, pricing, and shipment status.
Education
MCS (Comp Sci) -
PCCCS, Pune University
BCS (Comp Sci) -
PCCCS, Pune University
Skills
- SRS building
- Jira
- Salesforce
- Connectors
- Microsoft
- NetSuite
- QuickBooks
- Basic SQL database knowledge
- MANTIS bug tracker
- Waterfall
- SDLC
- STLC
- Agile Methodology - Scrum
- Operations and Supply Chain Managements
- API response checking
Timeline
Care Analyst/Consultant
Workday
09.2023 - Current
Sr. Production Analyst
Public Sapient
05.2022 - 05.2023
Functional Consultant / Business Analyst
Yash Technology
07.2021 - 02.2022
Support Engineer/Functional Consultant
Avalara Technologies Private Limited
11.2019 - 02.2021
Support Engineer/Functional Consultant
Avalara Technologies Private Limited
11.2019 - 02.2021
Support Engineer/Functional Consultant
Avalara Technologies Private Limited
11.2019 - 02.2021
Business Systems Analyst
Searce
05.2018 - 10.2019
Sr. Technical Associate
Convergys India Pvt Ltd
12.2014 - 06.2016
MCS (Comp Sci) -
PCCCS, Pune University
BCS (Comp Sci) -
PCCCS, Pune University
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