Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Akshay Yachwad

Akshay Yachwad

Billing And Computer Operator
Bidar

Summary

Dynamic customer service professional with a proven track record at Tech Mahindra, excelling in conflict resolution and relationship building. Leveraged critical thinking to enhance service processes, achieving a 20% improvement in response times. Proficient in data entry and POS systems, committed to delivering exceptional customer experiences.

Overview

2
2
Languages
1
1
Certification
2026
2026
years of professional experience

Work History

Customer Service Representative

Tech Mahindra
09.2025 - 12.2025
  • Assisted customers in resolving inquiries through effective communication and problem-solving techniques.
  • Navigated company systems to provide timely updates on order status and service issues.
  • Collaborated with team members to enhance customer service processes and improve response times.
  • Documented customer interactions accurately to maintain detailed records for future reference.

Billing and Cashier

Rama Textiles
06.2023 - 07.2025
  • Processed customer transactions efficiently using point-of-sale system.
  • Assisted customers with product inquiries and selections to enhance shopping experience.
  • Maintained accurate cash register balances through diligent counting and reconciliation.
  • Supported inventory management by restocking shelves and organizing merchandise displays.

Computer Operator

Sri Ram Enterprises
2020 - 04.2023
  • Operated computer systems to ensure efficient processing of data and information.
  • Monitored system performance and reported issues for timely resolution.
  • Assisted in maintaining accurate records of daily operations and transactions.
  • Trained new staff on operational procedures and software usage.
  • Implemented process improvements to enhance workflow efficiency.
  • Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.

Education

Bachelor of Computer Applications -

Eminent Institute of Management And Technology
Aurangabad

Skills

Customer service

Active listening

Critical thinking

Data entry

Customer relations

Relationship building

Conflict resolution

Computer proficiency

POS systems expert

Certification

Computer diploma

Timeline

Customer Service Representative

Tech Mahindra
09.2025 - 12.2025

Billing and Cashier

Rama Textiles
06.2023 - 07.2025

Computer diploma

05-2015

Computer Operator

Sri Ram Enterprises
2020 - 04.2023

Bachelor of Computer Applications -

Eminent Institute of Management And Technology
Akshay YachwadBilling And Computer Operator