Akshay Yadav
Lucknow
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Manager
Krishna Refrigeration Services
11.2023 - Current
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of 52 technicians, ensuring timely completion of projects and high-quality workmanship.
- Monitored inventory levels and placed orders to replenish stock.
Centre Head
Upgrad
01.2023 - 10.2023
- Responsible for revenue generation of the branch by capitalizing on substantial relationship building with existing client accounts.
- Managing a team of thirty people.
- Establish strong, long-term client relationships and become a consultant for all learning needs within the client organization.
- Own the entire growth cycle from identifying, qualifying & developing leads to negotiating and closing opportunities involving multiple stakeholders both internal and external.
- Develop and Maintain excellent partner relationship by keeping updated on company news and promotions.
Key Account Manager
Foodal Infotech Solution Pvt. Ltd.
04.2022 - 01.2023
- Onboarding Restaurants and handling inquiries from existing and new clients.
- Responsible for managing the sales, revenue, agreed targets, and promoting the organization's presence.
- Apply negotiation, and upselling skills to maximize revenue.
- Retained and developed allotted significant customer base by working with cross-functional teams to create added value in customer experiences.
Senior Analyst
Shopee
12.2021 - 04.2022
- Responsible for establishing and maintaining good working relationships with top Marketplace sellers, business owners, and representatives
- Successfully onboarded more than 100+ sellers with more than a lakh Listings and trained them about the platform
- Coordinate with various Shopee internal teams to resolve any operational issues of the assigned sellers
- Manage the account to generate Sales and Revenue through Advertising, Promotion, Deals, and Coupons
- Oversee assigned top Marketplace accounts, including negotiating deals, and improving assortment.
Account Management Associate
Prione Business Services
08.2019 - 11.2021
- Responsible for making SMB sellers grow on the Amazon platform
- Worked on comprehensive account plans & strategies across accounts
- Coordinate with clients for sharing creatives for Display Ads
- Proved successful working within tight deadlines and a fast-paced atmosphere
- Led projects and analysed data to identify opportunities for improvement.
Deputy Manager
Kotak Mahindra Bank
05.2017 - 07.2019
- Maintaining relations of branches across Karnataka
- Penetrate corporate relationships by signing up for salary accounts
- Deepening of corporate accounts through cross-selling such as credit cards, loans, trading accounts, etc..
- Setting up employee engagement activities at the corporate premises
- Coordinate with the service team to ensure a smooth operational process from account activation to salary upload.
Senior Business Development Executive
Infocom Network
Limited
09.2013 - 04.2017
- Performed client research and identified opportunities for account growth and market expansion
- Kept meticulous client notes and updated account information in company databases
- Developed new proposals, contracts, and procedures to draw in more clients and streamline work operations
- Identified business development challenges and customer concerns for proactive resolution
- Planned marketing initiatives and leveraged referral networks to promote business development.
Education
PGDBM - Marketing
Wigan & Leigh College
2013
B.COM - Commerce
Purvanchal University
2011
Skills
- Multidisciplinary teamwork
- Team player
- Business development
- Campaign management
- Account management
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
Certification
- FOUNDATION OF DIGITAL MARKETING & E-COMMERCE COURSERA
- ORGANIC MARKETING: FACEBOOK GROUPS FOR SMALL BUSINESS COURSERA
Languages
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Service Manager
Krishna Refrigeration Services
11.2023 - Current
Centre Head
Upgrad
01.2023 - 10.2023
Key Account Manager
Foodal Infotech Solution Pvt. Ltd.
04.2022 - 01.2023
Senior Analyst
Shopee
12.2021 - 04.2022
Account Management Associate
Prione Business Services
08.2019 - 11.2021
Deputy Manager
Kotak Mahindra Bank
05.2017 - 07.2019
Senior Business Development Executive
Infocom Network
Limited
09.2013 - 04.2017
PGDBM - Marketing
Wigan & Leigh College
B.COM - Commerce
Purvanchal University
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