A highly motivated and result-driven Team Lead with a proven track record of achieving targets and driving business growth through effective team management, strategic planning and implementing measurable steps to achieve desired operational outcomes.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Assistant Manager
WNS Global Services
Gurgaon, Haryana
08.2024 - Current
Team Management : Demonstrated exceptional team leadership skills, by consistently motivating and inspiring a team of 15 members to achieve targets and exceed expectations..
Created a high-performance culture by fostering teamwork, collaboration, and continuous improvement among team members.
Strategic Planning : Developing target achievement strategies and pacing plans to optimize team productivity and performance.
Coaching and Feedback : Providing constructive feedback and coaching sessions to enhance team members' skills and performance.
External Business Reviews : Actively participating in external business reviews to identify opportunities for improvement and growth.
Project Management : Successfully driving multiple projects to achieve business benefits and exceed defined KRAs.
Awarded the Best Team Leader for 5 consecutive quarters , demonstrating a commitment to excellence and a passion for driving team performance.
Awarded the Extra Miller 3 times for exceptional contributions above defined KRAs.
Received the Pinnacle Performer of the Year Award for outstanding contributions to the company.
Exceeded sales targets by motivating team members and providing ongoing coaching.
Enhanced customer satisfaction through proactive problem-solving and consistent followup.
Developed strong relationships with key clients, resulting in increased repeat business.
Coordinated with internal stakeholders during product development phases to ensure smooth transition into the sales process.
Streamlined sales processes to improve efficiency and productivity within the team.
Implemented data-driven forecasting methods, improving accuracy and informing strategic decisionmaking.
Analyzed sales data to identify trends, opportunities, and potential risks in order to inform future strategy adjustments.
Assigned sales organization objectives to sales team members in accordance with production schedule to meet business volume demands.
Team Leader, Sales Operations
WNS Global Services
Gurgaon, Haryana
11.2022 - 07.2024
Team Management : Demonstrated exceptional team leadership skills, by consistently motivating and inspiring a team of 15 members to achieve targets and exceed expectations..
Created a high-performance culture by fostering teamwork, collaboration, and continuous improvement among team members.
Strategic Planning : Developing target achievement strategies and pacing plans to optimize team productivity and performance.
Coaching and Feedback : Providing constructive feedback and coaching sessions to enhance team members' skills and performance.
External Business Reviews : Actively participating in external business reviews to identify opportunities for improvement and growth.
Project Management : Successfully driving multiple projects to achieve business benefits and exceed defined KRAs.
Awarded the Best Team Leader for 5 consecutive quarters , demonstrating a commitment to excellence and a passion for driving team performance.
Awarded the Extra Miller 3 times for exceptional contributions above defined KRAs.
Received the Pinnacle Performer of the Year Award for outstanding contributions to the company.
Exceeded sales targets by motivating team members and providing ongoing coaching.
Enhanced customer satisfaction through proactive problem-solving and consistent followup.
Developed strong relationships with key clients, resulting in increased repeat business.
Coordinated with internal stakeholders during product development phases to ensure smooth transition into the sales process.
Streamlined sales processes to improve efficiency and productivity within the team.
Implemented data-driven forecasting methods, improving accuracy and informing strategic decisionmaking.
Analyzed sales data to identify trends, opportunities, and potential risks in order to inform future strategy adjustments.
Assigned sales organization objectives to sales team members in accordance with production schedule to meet business volume demands.
Sr. Account Strategist- Customer Success
WNS Global Services Pvt Ltd. (On Contract w/Google)
10.2019 - 11.2022
Key Skills:
Google Ads Campaign Management: Successfully managing 160 high-value accounts quarterly in the US market across diverse sectors.
Strategic Marketing Planning: Developing and implementing high-impact marketing strategies for clients.
Data Analysis and Metrics: Utilizing data and analytics to monitor success, project future growth avenues, and optimize campaigns for maximum ROI.
Customer Relationship Management: Regularly reviewing progress with customers to ensure high ROI and maintaining strong relationships.
Team Management and Mentoring: Developing procedures and standards for new team members and assisting them in achieving high performance levels.
Net-Growth Strategy: Reduced churn rates by proactively identifying at-risk accounts and implementing targeted retention initiative.
Online Strategist
Teleperformance (On Contract w/Google)
02.2018 - 09.2019
Successfully managed 300+ Google Ads Campaign/accounts in the US market across Technology, Finance, and E-Commerce sectors.
Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments.
Completed keyword research and analyzed competitor PPC campaigns to identify gaps and opportunities.
Utilized data and analytics to monitor success, project future growth avenues, and optimize campaigns for maximum ROI.
Maintained strong customer relationships by regularly reviewing progress with clients and ensuring high ROI.
Sales Consultant
Planman Media
04.2017 - 10.2017
Market Research | Generating Potential Leads | Calling Prospects | Business Meetings and Presentations | Delivering Closures | Maintaining Proper CRM
Management Trainee
Institute of Creative Excellence
01.2016 - 02.2017
Lead Generation | Tele-Selling | Corporate Tie-Ups | Maintaining Proper CRM | Closing Sales Presentations and Seminars (Traveled across North India)
Education
MBA -
Amity Business School
04.2014 - 2017.04
Bachelor of Commerce -
Panjab University
Chandigarh, India
04.2011 - 2014.04
Skills
Coaching and Feedback
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Timeline
Assistant Manager
WNS Global Services
08.2024 - Current
Team Leader, Sales Operations
WNS Global Services
11.2022 - 07.2024
Sr. Account Strategist- Customer Success
WNS Global Services Pvt Ltd. (On Contract w/Google)