Summary
Overview
Work History
Education
Skills
Timeline
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Akshay

Akshay

Team Lead

Summary

A highly motivated and result-driven Team Lead with a proven track record of achieving targets and driving business growth through effective team management, strategic planning and implementing measurable steps to achieve desired operational outcomes.

Overview

9
9
years of professional experience
3
3
Languages

Work History

Assistant Manager

WNS Global Services
Gurgaon, Haryana
08.2024 - Current
  • Team Management : Demonstrated exceptional team leadership skills, by consistently motivating and inspiring a team of 15 members to achieve targets and exceed expectations..
  • Created a high-performance culture by fostering teamwork, collaboration, and continuous improvement among team members.
  • Strategic Planning : Developing target achievement strategies and pacing plans to optimize team productivity and performance.
  • Coaching and Feedback : Providing constructive feedback and coaching sessions to enhance team members' skills and performance.
  • External Business Reviews : Actively participating in external business reviews to identify opportunities for improvement and growth.
  • Project Management : Successfully driving multiple projects to achieve business benefits and exceed defined KRAs.
  • Awarded the Best Team Leader for 5 consecutive quarters , demonstrating a commitment to excellence and a passion for driving team performance.
  • Awarded the Extra Miller 3 times for exceptional contributions above defined KRAs.
  • Received the Pinnacle Performer of the Year Award for outstanding contributions to the company.
  • Exceeded sales targets by motivating team members and providing ongoing coaching.
  • Enhanced customer satisfaction through proactive problem-solving and consistent followup.
  • Developed strong relationships with key clients, resulting in increased repeat business.
  • Coordinated with internal stakeholders during product development phases to ensure smooth transition into the sales process.
  • Streamlined sales processes to improve efficiency and productivity within the team.
  • Implemented data-driven forecasting methods, improving accuracy and informing strategic decisionmaking.
  • Analyzed sales data to identify trends, opportunities, and potential risks in order to inform future strategy adjustments.
  • Assigned sales organization objectives to sales team members in accordance with production schedule to meet business volume demands.

Team Leader, Sales Operations

WNS Global Services
Gurgaon, Haryana
11.2022 - 07.2024
  • Team Management : Demonstrated exceptional team leadership skills, by consistently motivating and inspiring a team of 15 members to achieve targets and exceed expectations..
  • Created a high-performance culture by fostering teamwork, collaboration, and continuous improvement among team members.
  • Strategic Planning : Developing target achievement strategies and pacing plans to optimize team productivity and performance.
  • Coaching and Feedback : Providing constructive feedback and coaching sessions to enhance team members' skills and performance.
  • External Business Reviews : Actively participating in external business reviews to identify opportunities for improvement and growth.
  • Project Management : Successfully driving multiple projects to achieve business benefits and exceed defined KRAs.
  • Awarded the Best Team Leader for 5 consecutive quarters , demonstrating a commitment to excellence and a passion for driving team performance.
  • Awarded the Extra Miller 3 times for exceptional contributions above defined KRAs.
  • Received the Pinnacle Performer of the Year Award for outstanding contributions to the company.
  • Exceeded sales targets by motivating team members and providing ongoing coaching.
  • Enhanced customer satisfaction through proactive problem-solving and consistent followup.
  • Developed strong relationships with key clients, resulting in increased repeat business.
  • Coordinated with internal stakeholders during product development phases to ensure smooth transition into the sales process.
  • Streamlined sales processes to improve efficiency and productivity within the team.
  • Implemented data-driven forecasting methods, improving accuracy and informing strategic decisionmaking.
  • Analyzed sales data to identify trends, opportunities, and potential risks in order to inform future strategy adjustments.
  • Assigned sales organization objectives to sales team members in accordance with production schedule to meet business volume demands.

Sr. Account Strategist- Customer Success

WNS Global Services Pvt Ltd. (On Contract w/Google)
10.2019 - 11.2022

Key Skills:

  • Google Ads Campaign Management: Successfully managing 160 high-value accounts quarterly in the US market across diverse sectors.
  • Strategic Marketing Planning: Developing and implementing high-impact marketing strategies for clients.
  • Data Analysis and Metrics: Utilizing data and analytics to monitor success, project future growth avenues, and optimize campaigns for maximum ROI.
  • Customer Relationship Management: Regularly reviewing progress with customers to ensure high ROI and maintaining strong relationships.
  • Team Management and Mentoring: Developing procedures and standards for new team members and assisting them in achieving high performance levels.
  • Net-Growth Strategy: Reduced churn rates by proactively identifying at-risk accounts and implementing targeted retention initiative.

Online Strategist

Teleperformance (On Contract w/Google)
02.2018 - 09.2019
  • Successfully managed 300+ Google Ads Campaign/accounts in the US market across Technology, Finance, and E-Commerce sectors.
  • Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments.
  • Completed keyword research and analyzed competitor PPC campaigns to identify gaps and opportunities.
  • Utilized data and analytics to monitor success, project future growth avenues, and optimize campaigns for maximum ROI.
  • Maintained strong customer relationships by regularly reviewing progress with clients and ensuring high ROI.

Sales Consultant

Planman Media
04.2017 - 10.2017
  • Market Research | Generating Potential Leads | Calling Prospects | Business Meetings and Presentations | Delivering Closures | Maintaining Proper CRM

Management Trainee

Institute of Creative Excellence
01.2016 - 02.2017
  • Lead Generation | Tele-Selling | Corporate Tie-Ups | Maintaining Proper CRM | Closing Sales Presentations and Seminars (Traveled across North India)

Education

MBA -

Amity Business School
04.2014 - 2017.04

Bachelor of Commerce -

Panjab University
Chandigarh, India
04.2011 - 2014.04

Skills

Coaching and Feedback

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Timeline

Assistant Manager

WNS Global Services
08.2024 - Current

Team Leader, Sales Operations

WNS Global Services
11.2022 - 07.2024

Sr. Account Strategist- Customer Success

WNS Global Services Pvt Ltd. (On Contract w/Google)
10.2019 - 11.2022

Online Strategist

Teleperformance (On Contract w/Google)
02.2018 - 09.2019

Sales Consultant

Planman Media
04.2017 - 10.2017

Management Trainee

Institute of Creative Excellence
01.2016 - 02.2017

MBA -

Amity Business School
04.2014 - 2017.04

Bachelor of Commerce -

Panjab University
04.2011 - 2014.04
Akshay Team Lead