Akshaya Balakrishnan

• As a member of the Production Support Team, I triaged multiple PROD and NONPROD issues, identified the root cause, and provided a permanent fix.
• Involved extensively in the code and design of Guidewire components, such as PCFs, workflows, system tables, activities, script parameters, and product models.
• Monitored every message queue, classified the struck message, and cleared the messages from the respective MQs by applying a temporary workaround.
• Updated data tag mapping for downstream, and other external systems.
• Implemented the code for the existing line of business to resolve the audit issues.
• Reviewed and resolved the defects to maintain system stability, and assisted peers with their technical issues.
• Delivered training sessions on the Guidewire Policy Center for new team members, fostering knowledge sharing and team productivity.

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Associate Consultant 03/2021 -03/2023

Capgemini- Chennai, India

• As a Cross-Functional Team Developer, I took complete ownership of the user stories and defects, and worked end to end. (from refinement to testing.)
• Leveraged Agile methodologies and daily collaboration to ensure client alignment, and deliver effective PolicyCenter solutions that meet business requirements.
• Worked on downstream projects involving user stories such as NPPS installments and GX Mapper class.
• Implemented a new custom event with a workflow to trigger the system genpackage as per the business requirements.
• I have experience working on stories, such as SubmissionCreationAPI using SOAP, which involved code implementation on business rules for the population of cov-terms and coverages.
• Created test cases and test outcomes, participated in data validation, and worked on regression issues pertaining to business rules, validation classes, product model changes, and PCF changes.
• Provided review comments for the code developed by a peer and suggested solutions to the issues faced by the team.
• Developed new activities and worked on UW issues, as per business requirements.
• I ran a scan through the Production Database to identify policies that need workarounds and provided them.
• I have experience working on account merges and policy merges from one account to another, enabling triggering events.

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Software engineer, 12/2018 - 03/2021.

Capgemini, Chennai.

• Worked on various user stories, such as triggering validation messages across lines of business.
• Developed new coverages and exclusions with its existence and availability script using Product Designer.
• Hands-on knowledge of field addition and property changes in PCF.
• Worked on the classification screen, and modifiers.
• I have working experience in rate book imports, and the basics of rating.
• Worked on code deployment using uDeploy, and provided a quick fix on times of deployment failure.
• Have working experience on script implementation to retire unused class codes.