AKSHAYA DHANDAPANI
Chennai
Summary
Detail-oriented and customer-focused Software Engineer with 2 years of experience in supporting core banking systems ‘T24’ in fast-paced financial environments. Specialized in retail banking modules (Cheques & Cards, Teller) and Treasury modules (Money Market, Forex Trade, Swap, Swift) with proven expertise in incident analysis, root cause identification, and resolution of complex L1/L2 product issues. Strong communicator skilled in collaborating with cross-functional teams and engaging directly with clients to ensure timely and accurate issue resolution. Passionate about contributing technical and functional expertise in dynamic client environment, ensuring effective incident management, provide consistent and reliable L1/L2/L3 support.
Overview
2
2
years of professional experience
Work History
Associate Software Engineer
Temenos India Pvt Ltd
Chennai
05.2023 - 12.2024
- Having 2 years of hands-on professional experience in the PACS Department, focusing on product analysis, customer, and technical support.
- Delivered technical and functional support for banking customers using T24 product, enhancing user experience and satisfaction.
- Diagnosed and resolved complex product issues through thorough analysis and root cause identification, improving issue resolution speed.
- Ensured first time resolution – FTR – in over 85% of tickets, improving overall customer satisfaction.
- Designed and optimized jBASE routines to improve system performance, leading to enhanced operational efficiency and higher client satisfaction.
- Proficient in using SQL and JQL to retrieve, analyze, and debug backend data to support product issue resolution.
- Authored numerous routines and corrections, significantly contributing to the timely resolution of client issues.
- Coordinated with cross-functional teams to align client requirements with banking operations, optimizing service delivery.
- Specialized in core banking modules: Securities Treasury – Money Market, Foreign Exchange, Retail Banking – Teller Operations, Cheque, and Cards, COB Management and Validation, GL, and Versions.
- Acquired advanced skills in COB, SQL, and JQL to enhance technical support capabilities.
Education
Bachelor of Engineering - Electronics and Instrumentation Engineering
R.M.K Engineering College
Chennai, Tamil Nadu03.2023
Skills
- SQL
- MySQL
- JIRA
- JQL
- Shell Scripting
- UNIX
- Debugging
- Troubleshooting
- Log Analysis
- Technical Support
- ITSM
- Agile
- Bit Bucket
- Database Management
- T24 Upgrade
- COB
- Root Cause Analysis
- Technical Communication
- MS Excel
- Problem Solving
- Analytical Thinking
- Ownership
- Service Desk
- Analytical Thinking
Accomplishments
- T24 Banking Solution Enhancements
- Consistently met and exceeded performance benchmarks, including issue turnaround time, customer satisfaction, and resolution accuracy.
Projects
Focus on enhancing banking functionalities and performance.
• Supported banking clients in Money Market, Foreign Exchange, Teller Operations, and Cheque & Cards across Asia, Middle East, Europe, and the US.
• Designed and optimized jBASE routines to improve transaction processing speed by 20%, resulting in enhanced system performance and user experience.
• Performed detailed troubleshooting and root cause analysis on escalated client issues, accelerating L1/L2/L3 problem resolution.
Languages
English, Fluent
Timeline
Associate Software Engineer
Temenos India Pvt Ltd
05.2023 - 12.2024
Bachelor of Engineering - Electronics and Instrumentation Engineering
R.M.K Engineering College