Akshaya Kumar

Project: ServiceNow Development

• Design, develop, and implement ServiceNow applications, including customizations, integrations, and workflow automation
• Develop custom applications and widgets using ServiceNow scripting languages, such as JavaScript, HTML, and CSS
• Troubleshoot and debug ServiceNow applications and integrations
• Monitor and optimize ServiceNow performance
• Develop and maintain ServiceNow security policies and procedures
• Ensure ServiceNow best practices and standards are maintained

Project: ServiceNow Production Enhancements

• Responsible for maintaining One Application within the ITSM system with multiple integrations Inbound and Outbound
• Understood the System Architecture to better Investigate Production issues in a timely manner
• Create and configure ServiceNow business rules, notifications, UI policies, UI Actions and ACLs including Scripting depending on the Incident / Defect utilizing Javascript
• Hands on Experience with writing Complex Elaborate Scripts for resolving Production issues
• Work closely with both Architects and product owners to deliver feature requests, patch fixes and upgrades to the platform
• Responsible for closing Incidents / Defects within SLA Timeline
• Utilize best practices to implement client-requested changes within a domain-separated environment
• Ability to work well within a multidisciplinary team structure, but also independently
• Familiar with ITIL/ITSM processes
• Familiar with MID servers, web services, email and other relevant technology to integrate tools with the ServiceNow platform
• Ability to absorb rapidly new technical information, business acumen, and apply it effectively
• Develop and maintain accurate technical and user documentation.

Project: Loan Data Collection Application

• Extensive experience in working with Angular 6 modules, services, templates, directives, services and dependency injection to create a SPA
• Hands on experience with Angular CLI and Git
• Hands on experience in design and development of applications using Web technologies like HTML5, CSS3, Bootstrap and JavaScript
• Use of asynchronous data send and retrieval patterns to develop rich user interfaces
• Played a key role in development of two modules for the application
• Actively involved in new feature developments and bug fixing
• Experience using open source JavaScript libraries
• Familiar with Node & React
• Familiar with code management, defect management and ticketing tools
• Ability to learn & develop using new technologies
• Excellent in verbal, written and interpersonal communication and collaboration skills

Project: Store Audit Application

• Single Point of Contact for the Client
• Understood Client's needs and expectations and offered proper viable solutions for both
• Experience in a fast-paced production environment and the ability to handle multiple, simultaneous problems with changing priorities
• Actively involved in defect fixing and delivered enhancement requests using Javascript(Appiyo) as backend
• Supporting the production environment which involves solving issues as they appear
• Have driven Root Cause identification and implemented preventive measures
• Good time management skills – ability to thrive in high pressure or tight schedule
• Have good knowledge of Javascript, Python, MySQL and Shell Scripting
• Have good understanding of NodeJS and Java
• Perform Machine Learning Integration by uploading images to Google cloud bucket using a mixture of Python(v3.3) Script and REST API calls
• Once the Machine Learning team's response is received, any variations with User input is recorded as Feedback. This feedback is again uploaded into a separate bucket using Python(v3.3) Script and
  REST API calls
• Have hands-on experience with MySQL(v5.6). Perform Database maintenance along with maintaining proper data backups to ensure business continuity
• Have hands-on experience with MongoDB(v2.2). Perform regular maintenance sessions to ensure smooth functioning of the projects
• Assign defects to supporting member based on priority and severity of the defect
• Perform complex conceptual analyses and work within multiple teams to accomplish the task
• Providing Appiyo training for new joiners and have completed training for 25 new joinees

• Handled over 200+ RFPs & proposals for software testing services in the Banking and Financial Services Domain
• Strong in cross-functional stakeholder management, working across organizational structures with a confident, collaborative, results oriented approach
• Collaborated with regional sales team in understanding the market dynamics
• Designed tailormade solutions, competitive pricing and winning proposals
• Prepare supporting financial reports (P&L views, Risk Analysis).