Summary
Overview
Work History
Education
Skills
Certification
Interests
Awards
Timeline
Generic
Akshaya M J

Akshaya M J

Sr. Customer Success Manager | Acrobat Sign - Adobe DME
Bangalore

Summary

Experienced Sales, Account Manager & Customer Success Professional in the IT Services, Consulting & SaaS space. As an Adobe Sign CSM - I collaborate with customers as a trusted advisor for all their Electronic & Digital Signature requirements.

Overview

5
5
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
4
4
Languages

Work History

Technical Services Sales & Suppor

Snr. Customer Success Manager | Acrobat Sign EMEA

Adobe India Private Ltd
Bangalore
03.2021 - Current
  • German language specialist Sr. CSM responsible for – Adoption, Retention & Renewals for Acrobat Sign from an active 100+ VIP, ETLA and Legacy Echosign accounts in EMEA with exclusive focus on German speaking regions - Germany, Austria & Swizterland.
  • Collaborate with customer – as a single point of post sale contact, trusted advocate and an Adobe Sign Certified SME.
  • Work hand in hand with customer side - Product owners, Admins and End user teams for product implementation, Use-case roadmap & Go-live planning, Integration’s & partner for all additional onboarding needs.
  • Analyzing critical, paper-based document & signature workflows across departments – IT, Sales, HR, Legal, Procurement etc. & assist customers in transforming them into a centralized-automated-compliant digital workplace solution.
  • Facilitate and drive awareness for Adobe Document Cloud platform – highlighting benefits and capabilities of Adobe Document Cloud along with pre-built integrations with leading platforms for Collaboration/Productivity, Sales/CRM, CLM, HR/ERP etc.
  • Document key usage trends, regulation and compliance framework, critical settings, and configurations in the production environment– liaison internally with Product Engineering, Professional Services & Tech Support teams to coordinate complex use-case deployments, major & minor release upgrades, support tickets critical issues impacting – service availability & business continuity.
  • Conduct product workshops & trainings targeting end user and admins for best implementation practices, advanced feature adoption and evangelize Adobe products/technology to promote, excite and encourage customers to adopt a digital first mindset.
  • Q+1 Account Planning for driving high impact adoption plays & identifying early renewal risks - Reviewing contracts, entitlements, license deployments & consumption analysis across platforms : SFDC Instances, Ordering Portal, Backend, Hendrix, Gainsight AAUI etc.
  • Maintaining proactive outreach for high risk accounts – identifying customer original buying intent, vision, long & short term goals accordingly set monthly cadence/check-in meetings, Strategic Business Reviews (SBR’s) & Mutual Success Plan's Consistently exceeded quarterly quota attainment for Check-in's and Demo's

Professional Services - Learning Services Sales

Adobe India Private Ltd
Bangalore
06.2019 - 02.2022
  • German language sales specialist for Adobe Digital Learning Services (ADLS part of DX Professional Services o􀀁erings) for Central Europe mainly covering Germany, Swiss, Austria & Eastern Europe.
  • Complete sales ownership for the entire training & certification portfolio covering 60+ catalog courses, 40+on-demand trainings, Adobe Expert Certification programs for Adobe Experience Cloud. Managing training engagements with top Strategic-enterprise German & Swiss accounts like BMW, Daimler, Aldi, E.ON, SAP, Swisscom etc.
  • Conducting learning need assessments, analyzing implementation goals, key skill gaps, KPI’s, use cases & recommending an optimal learning path. Liaison with various internal stake holders in Germany and Switzerland– License Sales Account Managers (AE’s), Customer Success Managers (CSM’s), Sales Op’s, Deal Desk, Contracts, Legal, other Delivery Org’s (Client Partners, SC’s + SA’s)& Partner Sales.
  • Manage Training Contracts, participate in complex license & consulting RFP’s & assist in articulating value for training, keeping a continuous internal update for all SKU’ed training o􀀁erings.

Professional Services – Consulting Services Sales

Adobe India Private Ltd
Bangalore
06.2018 - 06.2019
  • German language consulting sales specialist for the sub 100k deal band for DX Strategic Top Enterprise Accounts.
  • Role involved managing sales for the DX consulting portfolio of a wide array of services –Product implementation, Launch Foundation Services, Expert Services, Premier Support, , Fixed Cost, T&M and GDC projects.
  • Extensive Coordination and partnering with various internal stake holders – License Sales Account Managers (AE’s), Customer Success Managers (CSM’s), Deal Desk, Sales Op’s, Contracts, Legal, other Delivery Org’s (Client Partners, SC’s + SA’s), Partner Sales.

Education

B.Tech - Electrical & Electronics Engineering [EEE}

National Institute of Technology [NIT]
Warangal, Telangana
08.2000 - 05.2004

Skills

    Key Account Management

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Certification

German Language B1 (TELC Certified) & B2

Interests

Music

History

Travel

Cooking

Awards

Awarded Most Valuable Player [MVP] CSM for Q4'2021 (09/2021 - 11/2021)

Timeline

Adobe Sign Essentials [AD3-D104 A]

06-2021

Snr. Customer Success Manager | Acrobat Sign EMEA

Adobe India Private Ltd
03.2021 - Current

Professional Services - Learning Services Sales

Adobe India Private Ltd
06.2019 - 02.2022

Professional Services – Consulting Services Sales

Adobe India Private Ltd
06.2018 - 06.2019

German Language B1 (TELC Certified) & B2

01-2015

B.Tech - Electrical & Electronics Engineering [EEE}

National Institute of Technology [NIT]
08.2000 - 05.2004

Technical Services Sales & Suppor

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