Akshaya P

As an Application Support Executive with 3.5 years of experience, I have been responsible for providing critical support and troubleshooting for a range of software applications. My role has involved both technical and customer-facing responsibilities, ensuring seamless user experience and application functionality. Below is a summary of my key responsibilities and achievements:

• Application Support & Troubleshooting: Provided first-level and second-level support for various enterprise applications, resolving issues related to functionality, performance, and security. Used tools such as ServiceNow and Jira for incident management and issue tracking.
• Issue Resolution & Root Cause Analysis: Worked on identifying and resolving technical issues reported by end-users, conducting root cause analysis, and collaborating with development teams to implement long-term fixes.
• User Training & Documentation: Assisted in the creation of user guides, FAQs, and troubleshooting documents. Conducted user training sessions to ensure effective application usage and smooth onboarding of new employees.
• System Monitoring & Maintenance: Monitored application health, including uptime and performance. Managed application deployments, patches, and updates to ensure optimal functionality and security.
• Collaboration & Communication: Worked closely with cross-functional teams such as IT, Development, and QA to ensure proper application configurations, releases, and performance improvements. Communicated effectively with both technical and non-technical stakeholders.
• Incident & Change Management: Participated in managing incidents and service requests, following ITIL processes. Involved in change management, ensuring that all changes to applications are properly planned and tested before implementation.
• Customer Support & Service Improvement: Provided ongoing support for internal and external users, addressing complex queries and improving service efficiency. Worked on identifying service bottlenecks and implementing solutions to enhance user satisfaction.
• Project Involvement: Contributed to application upgrades, migrations, and new feature implementations, ensuring minimal disruption and improved functionality post-deployment.

• Date of Birth: 04/28/95
• Gender: Female
• Marital Status: Married