AKSHAYA P
Relationship Manager- Business Loans
Nagamalai Pudhukottai
Summary
Organized and Goal Drive banking professional with 2.5 years of experience successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
2024
2024
years of post-secondary education
2
2
Languages
Work History
Banker
ICICI Bank Limited
Madurai, India
10.2022 - Current
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Educated customers on features and benefits of banking products and services..
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Managed high-value accounts, ensuring personalized service that resulted in maintained balances and satisfied clients.
- Processed loan applications efficiently, leading to higher rate of successful approvals and customer satisfaction.
- Trained new hires on customer service policies and procedures.
- Monitored and verified suspicious activity on customer accounts.
- Conducted thorough risk assessments for loan applications, significantly reducing bank's exposure to bad debts.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets
Education
Post Graduate Diploma - Banking
ICICI Manipal Academy
Bachelors - Electronics and Communication Engineering
PSNA College of Engineering & Technology
Skills
Customer Compliance
Account servicing
Risk mitigation
Customer Service
Portfolio Management
Financial advice
Operational risk
Asset management
Accomplishments
- Secured Distinction in the PGDB with 89%
- Attended International workshop on Internet of things organized by TRAINOTECH in association with Thick India and LansA Informatics Pvt Ltd.
- Attended Gesture controlled robotics workshop conducted by Li2 INNOVATIONS held in Kurukshetra 2017 at college of engineering, Gundy, Anna university.
- Attended Hands-on training on embedded systems and IoT applications conducted jointly by TEXAS INSTRUMENTS, Bangalore and STEPS Knowledge Services Pvt. Ltd.
Personality Traits
- Flexible and adaptable to changes
- Creative thinking and thoughtful analysis
- Good listener and quick learner
Disclaimer
I hereby declare that the information furnished above is true up to my knowledge.
Personal Information
- Father's Name: Palpandi.M
- Date of Birth: 06/19/98
- Nationality: INDIAN
Timeline
Banker
ICICI Bank Limited
10.2022 - Current
Bachelors - Electronics and Communication Engineering
PSNA College of Engineering & Technology
Post Graduate Diploma - Banking
ICICI Manipal Academy