Akshaya Raj
Bangalore
Summary
Customer Support Professional with 2+ years of experience in CRM tools (Salesforce, SAP) and cross-platform client support. Proven track record of maintaining 95%+ customer satisfaction, resolving complex issues within SLAs, and contributing to customer retention through proactive engagement and empathy-driven service.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Associate
LTI Mindtree
Bangalore
01.2024 - Current
- Support Autodesk customers by resolving product-related queries and ensuring positive engagement.
- Handled an average of 40+ customer interactions daily, maintaining a customer satisfaction score of 95%.
- Resolved technical/product issues within defined SLAs, contributing to reduced ticket backlogs.
- Provided tailored product recommendations that improved customer retention and loyalty.
Operations Representative (Content Reviewer)
Concentrix
Bangalore
01.2021 - 01.2022
- Reviewed digital content for accuracy, policy compliance, and quality across multiple platforms.
- Ensured 100% adherence to community standards, improving overall review accuracy by 93%.
- Collaborated with the quality team to refine content guidelines and reduce review discrepancies.
Education
Bachelor of Commerce - AccounƟng and Finance
SJR College for Women
Bangalore 06.2016 - 09.2020
Skills
- CRM platforms
- Salesforce
- SAP
- Customer Communication
- Problem Resolution
- Time Management
- Team Collaboration
- Chat Support
- Email Support
Languages
English
First Language
Hindi
Beginner
A1
Tamil
Proficient
C2
Timeline
Associate
LTI Mindtree
01.2024 - Current
Operations Representative (Content Reviewer)
Concentrix
01.2021 - 01.2022
Bachelor of Commerce - AccounƟng and Finance
SJR College for Women
06.2016 - 09.2020
Languages
- Kannada
- Tamil
- English
- Kannada
- Tamil