Akshaya Ravi
Bengaluru
Summary
Results-driven Operations Team Manager known for high productivity and efficient task completion. Skilled in strategic planning, process optimization, and team leadership. Excel at communication, problem-solving, and adaptability, ensuring seamless operations and team synergy. Committed to driving continuous improvement and operational excellence across all levels of business functions.
Overview
7
7
years of professional experience
2017
2017
years of post-secondary education
Work History
Operations Team Manager
Alorica india pvt ltd
Bangalore
09.2023 - Current
- Managed daily operations and coordinated team activities for optimal efficiency.
- Supervised staff performance and provided feedback for continuous improvement.
- Implemented process improvements to streamline workflow and reduce delays.
- Trained new employees on company policies and operational procedures.
- Resolved customer inquiries and escalated issues to maintain satisfaction levels.
- Reviewed performance reviews of team members and provided feedback as needed.
- Analyzed customer feedback data to identify areas of improvement in operations.
Customer Service Associate
Firstsource
Bangalore
01.2019 - 06.2022
- Assisted customers with inquiries and resolved issues efficiently.
- Managed customer accounts and updated information promptly.
- Collaborated with team members to enhance service quality.
Education
St Anna's Girls
BangaloreSkills
- Process improvement
- Customer service
- Performance analysis
- Operational efficiency
- Effective communication
- Time management
- Critical thinking
- MS office
Languages
English,Telugu,Tamil, kannada
First Language
English
Proficient (C2)
C2
Timeline
Operations Team Manager
Alorica india pvt ltd
09.2023 - Current
Customer Service Associate
Firstsource
01.2019 - 06.2022
St Anna's Girls