Akshaya Swaminathan
Chennai
Summary
Energetically spearheaded customer service enhancements at Personal Banker, mastering data analysis to elevate customer satisfaction significantly. Renowned for swift adaptability and leadership, I transformed feedback into actionable insights, achieving notable efficiency improvements without exceeding a single numerical percentage in reporting achievements.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Support and Operational Analyst
Personal Banker
Chennai
11.2022 - Current
- As a Customer Service and Operations Analyst, my role involved analyzing customer service processes to enhance efficiency and improve customer satisfaction.
- My greatest achievement in this domain has been the establishment of trust with customers through prompt query resolution and providing expert recommendations.
- I regularly monitored customer interactions and feedback to identify trends and areas for improvement. This included gathering data from various sources, such as customer surveys and support tickets, to pinpoint recurring issues.
- Another key aspect of my role is reporting. I generated regular reports on performance metrics, such as average handling time and customer satisfaction scores, which were shared with management.
- Overall, my work focused on creating a more efficient and customer-friendly environment.
Education
Bachelor of Arts - Commerce
Sri Sankara Arts And Science College
Kanchipuram 04-2022
Skills
- Proficient in Data Analysis
- Quick learner and adaptability
- Microsoft office
- Supervision and leadership
- Proficient in Accounting and financial management
Accomplishments
- Acknowledged as the Best Performer for multiple weeks and the month, demonstrating exceptional commitment to excellence and outstanding contributions to team success.
- Received positive verbatims from customers, reflecting outstanding service and customer satisfaction.
Certification
1. Certificate in Enhancing Financial Inclusion with a Risk-Based Approach, ACAMS.
Gained Insights into financial inclusion strategies and risk management frameworks.
Learned about regulatory considerations and practical strategies for implementing financial services.
2. Cybersecurity Compliance Framework, Standards, and Regulations (Coursera, In Progress)
Exploring key compliance frameworks and standards in cybersecurity.
Understanding regulatory requirements and best practices for maintaining security.
Analyzing real-world case studies to apply compliance knowledge.
Timeline
Customer Support and Operational Analyst
Personal Banker
11.2022 - Current
Bachelor of Arts - Commerce
Sri Sankara Arts And Science College
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