Akshaya V
Summary
Versatile loan processing professional specializing in customer service and bank standards. Excellent communicator and decision maker with a strong eye for detail and a proactive nature.
Overview
3
3
years of professional experience
Work History
Operation Specialist
Concentrix
Bengaluru
09.2021 - 06.2024
- Ensured loans are processed in accordance with established guidelines and lending rules and regulations.
- Coordinates mortgage loan closings, review title requirements, exceptions and other information obtained for accuracy, completeness and conformance.
- Verify all documentation for accuracy and completeness
- Ensured optimum productivity in the process, exceeded internal quality standards and achieved high Customer Satisfaction Test Scores (CSAT) every month.
- Worked on Seasonal Remediation project.
- Ensured timely delivery and adherence to SLA and TAT with efficiency.
- Ensured procedural adherence, Risk compliance, Escalation handling, and promptly resolved any issues that arose.
- Analyzed data trends to identify opportunities for improvement in operational performance metrics.
Education
B.COM -
Kristu Jayanti College
PUC -
Cathedral CompositePU College
10th Standard -
St. Charles High School
Skills
- Comprehensive documentation review
- Interpersonal and communication
- Compliance and Diligence
- Positive attitude
- Collaboration and Teamwork
- Operational Efficiency
- Loan Processing
- Credit risk evaluation
Languages
Additional Information
Hobbies: Dancing, event management and fitness.
Timeline
Operation Specialist
Concentrix
09.2021 - 06.2024
B.COM -
Kristu Jayanti College
PUC -
Cathedral CompositePU College
10th Standard -
St. Charles High School