Akshay Kalra

Customer Central Portal for Cashbacks

• Lead development of customized portal to showcase information to customer service agents regarding cashback promotions applied to orders
• Designed efficient solution to integrate with existing platform for customer service agents and also making it easily extendable to add more features

Cashback Platform Improvements

• Added more complex scenarios for cashback promotions by onboarding more eligibility criteria's apart from tier based model.
• Designed and documented solution to globalize platform to new countries
• Mentored junior developers by providing guidance on best practices, coding techniques, and problem-solving skill

Uploading Medical Records

• Worked on developing UI as well as backend for upload medical record feature for telemedicine application
• Designed and implemented solution for users to securely upload private medical records like prescriptions, medical reports, etc using AWS S3 and AWS KMS.
• Created user friendly UI for uploading of files and created secure AES encrypted repository for files to be viewed by user.

Exchange Platform Improvements

• Shared required knowledge and reviewed code and designs proposed for expansion of existing platform for Exchange feature to other countries
• Refactored existing code to optimize performance and reduce latency

Add to Cart feature for Exchange Platform

• Lead team while working with multiple cross functional teams to enable cart feature for orders having Buyback offers applied
• Designed and coordinated changes across multiple teams while guiding junior members in team to implement features
• Spearheaded successful deployments and rollouts of software releases by coordinating closely with IT operations teams, ensuring seamless transitions between testing and production environments.
• Developed plans for order of implementation and deployments of tasks across projects to reduce blockers due to inter-dependency of tasks
• Discussed issues with team members to provide resolution and apply best practices.

Cashback Promotions Platform

• Worked on creating CRUD APIs to integrate with existing systems to create customized promotions for cashbacks.
• Created new APIs in existing systems to issue cashbacks to customers for various promotions
• Worked on customized logic to check promotion eligibility for cashbacks issued to customers
• Collaborated with cross-functional teams to deliver high-quality products on tight deadlines.

Value Matching Platform

• Worked on designing automated platform to publish new promotions or update existing promotions based on updated parameters received from dynamic data sources
• Processed various updates from dynamic sources and trigger creation/updation of existing promotions.
• Handled ordering of multiple notifications received from these sources
• Designed and implemented solution to display effective promotional value for customers by performing real time calculations and returning response in under 10 ms
• Created re-usable and extensible code which was later used for onboarding of new clients

Asynchronous Streaming of High Volume Data

• Replaced existing APIs dealing with transfer of high volume data with asynchronous streaming RESTful API
• Optimized code performance by identifying bottlenecks and refactoring for improved efficiency
• Learned software engineering process improvements and best practices.