Akshay Dugni
Hyderabad
Summary
Analytical professional with knack for interpreting complex data sets and translating findings into actionable insights. Regularly conduct data analysis, create detailed reports, and support decision-making processes with clear, concise recommendations. Consistently maintain accuracy and integrity in data handling and presentation.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Payroll Analyst
ADP
Hyderabad
08.2026 - Current
- Processed payroll for primary clients Schindler and Sanofi, delivering accurate and timely payroll services.
- Excelled in payroll processing despite lacking prior experience, demonstrating rapid learning and strong attention to detail.
- Managed end-to-end payroll operations with precision, ensuring compliance and client satisfaction.
Product Review Analyst
Cognizant Technology Solutions
Hyderabad
11.2015 - 08.2025
- Spearheaded a new Google project for Google Accounts as a Product Review Analyst, since December 2023, providing in-depth feedback analysis to enhance user experience.
- Collaborated closely with Google clients to refine core activities, ensuring continuous improvements in end-user interactions and UI/UX.
- Led the Core Quality Control (QC) Team, directly interfacing with clients on quality metrics and daily operations for Google Duplex Project.
- Appointed as Onboarding Lead for the Google Duplex Project in September 2022, successfully onboarding over 100 new employees with an attrition rate of just 5% within six months.
- Optimized onboarding procedures, ensuring seamless integration between new hires, training, and operations teams.
- Oversaw the procurement of essential hardware and software, ensuring timely asset allocation for new employees.
- Led initiatives to reduce attrition post-training and mentoring phases, improving workforce retention and engagement.
- Played a pivotal role in Client Evaluations, working under direct supervision of a Google PGM’s to enhance Google Maps' front-end and policy structure.
- Acted as a mentor for two batches, fostering professional growth and knowledge-sharing within the team.
- Provided strategic backup support to enhance team performance, monitoring key metrics and operational progress.
- Managed extensive project evaluating user data for strategic insights.
- Recognized with the prestigious 'Unicorn' award for outstanding performance in 2019.
- Demonstrated a proactive approach in High Touch Operations (HTO) before transitioning to Field Touch Operations (FTO) for additional support.
- Oversaw operations and quality analysis to maintain efficient workflows.
Customer Care Associate
Dell International Services
Hyderabad
02.2014 - 08.2015
- Ensured exceptional customer service for Dell clients in the United States by managing inbound calls.
- Facilitated swift resolution of customer issues by liaising with relevant departments, improving service efficiency.
- Delivered personalized customer service by understanding individual needs and preferences, leading to higher customer satisfaction scores.
- Conducted customer satisfaction surveys to gather feedback and identify areas for improvement in service delivery.
Education
Bachelor of Science - Information Technology
Keshav Memorial Institute of Technology
Hyderabad, India07.2011
Skills
- Client Relationship Management
- Onboarding & Training
- Data Analysis & Quality Control
- Process Optimization
- Leadership & Mentorship
- Project Management
Certification
Six Sigma Certification, 05/01/25
Conversational AI and AI Prompting, 05/01/25
Project Management Certification, 29/05/25
Conversational AI and AI Prompting, 05/01/25
Project Management Certification, 29/05/25
Timeline
Payroll Analyst
ADP
08.2026 - Current
Product Review Analyst
Cognizant Technology Solutions
11.2015 - 08.2025
Customer Care Associate
Dell International Services
02.2014 - 08.2015
Bachelor of Science - Information Technology
Keshav Memorial Institute of Technology