Akshay Kumar BODIGE
Hyderabad
Summary
To Pursue My Career in an Organization with Performance-Oriented Environment for Achievement of Personal Advancement. Being ambitious and Hardworking, I am looking forward to challenging my potential and be worthy of Management trust and confidence. Enthusiastic and motivated individual passionate. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive experience.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Amazon Development Centre India (PVT LTD)
07.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
Process Associate
AGS Health
02.2022 - 06.2023
- Converting pending claims into paid claims
- Meeting client Requirements
- Calling to US Insurance companies and Asking claim status
- Updating All information into Software
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Collected, arranged, and input information into database system.
Education
Degree -
Haindavi Degree college
01.2023
Intermediate -
Sri Medha V Junior College
01.2020
SSC -
Holy Mother High School
01.2018
Skills
- Good communication skills (Both written & Oral Communication)
- Knowledge in MS Excel, Word, and PowerPoint, Citrix, Siebel
- Good skills in managing international clients [USA All states]
- Customer Support
- Refunds and Exchanges
Personal Information
- Gender: Male
- Marital Status: Single
- Date of Birth: 02/17/2002
- Nationality: Indian
Personal Qualifications
- Intermediate, Sri Medha V Junior College, Board of Intermediate, 2020
- SSC, Holy Mother High School, S.S.C, 2018
- Degree, Haindavi Degree college, Osmania University, 2023
Awards
Spot Recognition Award For Achieving 100% Production With 98.7% Quality 100% C SAT Certificate
Hobbies and Interests
- Listening Music
- Watching movies
- Playing games
Timeline
Customer Service Associate
Amazon Development Centre India (PVT LTD)
07.2023 - Current
Process Associate
AGS Health
02.2022 - 06.2023
Degree -
Haindavi Degree college
Intermediate -
Sri Medha V Junior College
SSC -
Holy Mother High School
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