Summary
Overview
Work History
Education
Skills
Languages
Hobbies and pastimes
Timeline
Generic

Akshaykumar Panchkatti

Pune

Summary

Experienced customer service professional skilled in multilingual communication and technical troubleshooting. Proven success in event coordination and client engagement at international events such as COP 26 and COP 28. Strong business and logical acumen with a focus on enhancing customer satisfaction. Seeking to contribute to a growth-oriented company in a customer service role.

Overview

5
5
years of professional experience

Work History

ML Associate

Amazon
Hyderabad
02.2020 - 02.2021
  • Worked as a passionate Machine Learning Associate in a high-end tech setting, helping clients configure/troubleshoot Alexa devices via voice/email channels.
  • Simultaneously, transcribed/annotated (tags) customer utterances, secured through the Alexa devices.

Customer Service Executive

Randstad India
Hyderabad
05.2022 - 06.2022
  • Joined and worked as a CSE for a short-term opportunity, serving global clients and delegates for the UN Climate Change event (COP 26) held in Sharm el-Sheikh, Egypt.

Customer Support Representative

Parangat Technologies
Remote
11.2023 - 01.2024
  • Completed an Internship Program as a CSR, serving global clients and delegates for the UN Climate Change event (COP 28) held in Dubai.
  • Was guided/upskilled by highly experienced professionals at Parangat, during my tenure, contributing towards the successful completion of the event.

Customer Service Executive

Aasaanjobs Pvt Ltd
Pune
10.2024 - 03.2025
  • Worked as a zealous customer service executive, dealing with customers over voice, SMS, and email channels. Majorly, over the voice channel.
  • Was actively involved in executing all tasks assigned by the client, enthusiastically resolved queries and requests, and provided the best service experience to the customers.

Education

Bachelor of Commerce - Degree

Sarvagna Degree College, Aurad (B)
Gulbarga, Karnataka
11-2023

Class XII - Science

Nalanda Independent PU College
Gulbarga, Karnataka
05-2014

Class X - CBSE

C.P.E.M. School
Gulbarga, Karnataka
04-2012

Skills

  • Excellent Multilingual Communication
  • Effective Customer engagement
  • Event coordination skills
  • Team collaboration skills
  • Microsoft Office proficient
  • Technical troubleshooting
  • Machine learning
  • Recordkeeping strengths

Languages

Kannada
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Telugu
Upper Intermediate (B2)
B2
Marathi
Elementary (A2)
A2

Hobbies and pastimes

  • Free-style sketching.
  • Prompt generative AI art.
  • Competitive PC gaming.
  • Content and fiction writing.

Timeline

Customer Service Executive

Aasaanjobs Pvt Ltd
10.2024 - 03.2025

Customer Support Representative

Parangat Technologies
11.2023 - 01.2024

Customer Service Executive

Randstad India
05.2022 - 06.2022

ML Associate

Amazon
02.2020 - 02.2021

Bachelor of Commerce - Degree

Sarvagna Degree College, Aurad (B)

Class XII - Science

Nalanda Independent PU College

Class X - CBSE

C.P.E.M. School

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Akshaykumar Panchkatti