Akshay Kumar Shetty

Role & Responsibilities:

• Developing & executing credit underwriting activities for ETB/NTB customers and overcoming complex business challenges using experience-backed judgment, strong work ethics and irreproachable integrity.
• Handling partner channels (Google, Flipkart,Freecharge, Bajaj, Airtel, Spicejet etc) and Retail channels
• Collaborating with stakeholders while keeping them informed of progress and issues in order to manage expectations on all requirements and deliverables .
• Checking Internal de-dupe & Cibil, scrutinizing all basic documents ( KYC, income docs, banking statement,ITR, other bank card statements) adhering to the policy/process.
• Creating & sustaining a dynamic environment that fosters the development opportunities and motivates the high performance amongst the team members.
• Analyzing financial capability & referring suspicious or fraudulent cases to RCU for further investigation
• Monitoring various credit operations involved in appraising proposals, conducting risk analysis & scrutinizing relevant documents before sanctioning Credit Card applications.
• Ensure compliance with underwriting policies and stay abreast of constant changes in policy and procedures
• Facilitating overall inventory management of applications moving to DIP having team of 40 members

Project Management - Credit Card

I have been a part of multiple project testing from Credit end and actively participated in some Major Projects as below

• Autolabelling for FDCC (Saksham+Voice)
• RMP Standardization - As per RBI Requirement
• Product and Channel code Addition for Spicejet and Airtel
• Atlas Card Addition
• WEB IPA - STPA STP
• STP rule implementation for Digital KYC (EKYC/VKYC)
• UCIC
• Various Surrogate Launch testing
• GPAY E2E digitization
• Multiple Auto Decline testing - like if income more than 20k & for form 60 given, Health code more than HC01
• CTL Dedupe

Also taken active participation in testing system changes and Validation as per Policy & Compliance. Our Core systems are Omniflow(NewGen), Maximus, Saksham and Finnone

• Testing of system validations and check from credit point of view.
• To suggest new credit requirements to Business Team or Fellow Project team for system automation of certain credit checks and Validations
• Participation in BRD and CMC discussion of various projects and understanding benefit & Outcome of the same
• Creation of CAB Approval Document
• To ensure smooth function of applications in system, if any issue triggered then liaise up concern team to get it resolved
• Developed and initiated projects, managed costs and monitored performance.
• Met project deadlines without sacrificing build quality or workplace safety
• Maintained compliance with regulatory parameters in complex projects with overlapping policies.
• Coordinating with Newgen IT, CTL IT, ESB IT, Process quality team, Finacle team & Business Team on daily basis and highlighting bugs

Highlights and Achievements

• Ensure Work Quality and compliance with audit requirements.
• Meeting the required RPH and work rate as per the targets given.
• Took ownership of ad-hoc tasks received from the business partners.
• Awarded as top performer in process.

The Insurance Operations processes policy documents, monitors policy, schedule and updates policy renewal status. He/She prepares application and administrative documents for submission. He/She handles and provides case management for clients’ insurance application. He/She communicates with insurers, consultants and service providers to ensure smooth process of operations.

Tasks

• Communicating with higher management to prepare a strategy for operations to run efficiently.
• To developing long term plans to achieve goals and objectives which are already set.
• To check on performance of operations of both internal service providers and external service providers.
• Conduct fact finding to generate and follow up on insurance quotations and endorsements.
• Handle customers' queries and feedback.
• Process insurance applications, renewal, cancellation and payment.
• Provide various premium collection reports for commission payout purpose
• Apart from this, my prime job is to monitor every performance Metrics and should receive and respond to approvals and notifications on a regular basis.

A typical day of work starts from the day to day task and work analysis then accordingly we plan and distribute the work within the team.

• Work involves negotiating with different insurers in UK for a best quote, providing best quote/insurer to client and thereafter billing client for policy want to be insured with.
• Prepare invoices, drafts and other documents using word, spreadsheet or presentation software and formatting reports relating to insurance claim
• Preparing renewal questionnaire by using source document as policy wordings & MRC slips to estimate and analysis to obtain the best quotes for the client.
• Dealing in different class of business like Motor Fleet, Marine Cargo, Goods in Transit, Terrorism, Public & Product Liability, Money Stock, Employers Liability and Reinsurance
• Getting in touch with different insurer in world for all terms and conditions of renewal of exciting policies
• Resolving issues between client and insurers in terms of claims, premium and accounting aspects
• Re-assessment of calculation of premium as per product value VAT and IPT (Insurance Premium tax)
• Policy checking as per client and underwriter requirement clause.
• Keeping track of all invoices, payments and following up same
• Our management was at top of class everything is planned and executed accordingly.
• Willis promotes best in class work culture.
• Most enjoyable part of work is team fun event and management fun event.

• Resolving calls efficiently and effectively.
• Work as part of a team to ensure offering World-class Customer Service at all times.
• Communicate positively with all involved parties in order to facilitate customer's reception of expected distinguished service.
• Meeting service level in handling all transactions measured through productivity reports.
• Accuracy in handling all assigned tasks.
• Attendance and punctuality.
• Maintain professional work relationships with colleagues, supervisor and manager