Akshay Nazare
Senior Software Engineer
Mumbai
Summary
Accomplished Senior Software Engineer with extensive experience in system reliability, synthetic monitoring, and incident management across diverse industries. Demonstrates expertise in data migration, automation testing, dashboard creation, and technical documentation while ensuring seamless stakeholder communication and team collaboration.
Overview
6
6
years of professional experience
1
1
Language
Work History
Senior Software Engineer
Tech Mahindra
05.2024 - 02.2025
- Contributed to Verizon project by developing Catchpoint synthetic monitoring scripts using selenium-based scripting as Site Reliability Engineer.
- Worked on manual testing using test cases for the QA and DEV environments.
- Preparing test plan and test strategy reports and sharing it with respective stakeholders.
- Creating problem notifications and dashboard alerts in Dynatrace and Splunk. Managing implementation, configuration and installation of agents in Dynatrace Managed and SAAS Enviroments.
- Programming python/java based coding for automatic remediation of problem notifications using CI/CD tools such as Jenkins or Ansible. Scripting shell/bash scripts on CLI of GCP/AWS to troubleshoot the problem notifications or for automation of the toil caused during production deployment.
- Used Github repositories for automation and configured custom devices, also for generation of reports and pulling data from Dynatrace using APIs/extensions and using commands on Powershell.
- Worked on POC for automation testing using eclipse IDE open source software using selenium with java based coding and implemented the automation on a BMC Remedy(Helix) ITSM tool.
Software Engineer
Yash Technologies [Payroll- Techbliss Digital || C2H]
10.2023 - 12.2023
- Worked with Eaton as the client for their data migration from Sitescope to Dynatrace.
- Installing One Agent on Windows, Linux and Kubernetes machines to get the hosts onboarded onto Dynatrace for monitoring and performance tuning purposes. Adding hosts to their particular host groups and also added properties and tags. Used management zones feature in Dynatrace for segregation and reorganizing customer's data.
- Worked with the Cloud Team to configure their applications and services in Dynatrace.
- Created synthetic monitorins(browser monitor/ HTTP monitor) as per client's requirements and setup monitoring for it. Used real-user monitoring Dynatrace feature to track customer's browsing activity for web and mobile based application using automatic and manual injection technique.
- Adding CIs with their corresponding impact, priority, and worked on integrating Dynatrace with ServiceNow and Jira for incidents to be triggered when a bottleneck occurs.
- Going to Integration and creating problem alerting profiles, so that when a URL goes down, specific emails will be triggered to their respective owners to troubleshoot it and send notification via Slack and MS Teams channel
- Collating various alerts on Sitescope in an Excel sheet and documenting them for future reference to be shared with reporting managers and other stakeholders
Network Engineer
Wipro Technologies
08.2023 - 10.2023
- Worked on firewalls, Aruba switches, Access point, VLANs, modems, routers,network design, outbound calls to troubleshoot customer facing issues with their network connectivity and causing disruption in their workflows.
- Suggesting a proper resolution for their network end devices which are non-functional and communicating to them to fix their issue using Avaya and ITSM tool called ILEX.
- Worked on Zabbix and Solarwinds for configuring the network devices and allow them into monitoring mode and perform fine tuning and consider the devices for notifications/incident creation when it triggers down and calculating their downtime/uptime for future references.
Senior Analyst
Eclerx
06.2021 - 03.2023
- Worked as a Senior Analyst on Dell Technologies project responsible for maintaining and guiding other teammates in the team on configuration of dashboards in Dynatrace, working on Catchpoint scripts, Windows and Linux incidents, URL down incidents and troubleshooting on the same.
- Diagnosed issuess on web and mobile applications of Dell using Glassbox tool to replay customer sessions and using the RUM technique.
- Identifying the root cause of this issue if it is global or related to any specific country and request other teams to join Major Incident Management calls and providing them the initial level of analysis which is causing the disruption. Worked in a SRE/ Devops environment and engaging with the relevant teams and assisting them to resolve the issue within the MTTR/MTTD terms. Worked on mongodb, control-m Incidents, OEM based SQL tool, Dynatrace, kafka. Using Solarwinds(Orion) to track the network availability and network utilization for Dell's network based topology.
- Used catchpoint for synthetic tests generation and configured the scripts in the tool for proactive monitoring of the applications using Selenium framework with Java.
- Worked on Dynatrace APM tool for installing One Agent and Active gate on Windows/Linux OS system, deploying applications on Dynatrace using GCP, creation of dashboards and usage of Dynatrace features like Davis AI, notebooks, workflows for automatic remediation.
- Utilized Dynatrace's Method Hotspots and stack trace to thoroughly analyze and resolve issues such as high CPU, memory usage, disk I/O, disk space and informing the application owner/ Developer to fix the specific code.
- Used ELB of AWS to perform mark-up/mark down of the clusters and regulating the traffic passed onto the servers in a cluster environment
- Created VMs on GCP and EC2 instances on AWS for implementation of a virtual machine and configuring it with Active gate of Dynatrace for the integration of AWS with Dynatrace for observability of the AWS console.
- Worked on AWS CONNECT for automation of Dell's customer support inbound/outbound calls using AWS Lambda/GCP Cloud run(Secondary) using Python/Java scripts to automate the entire workflow and streamlining the process.
GSD Engineer
NTT Data
12.2019 - 05.2021
- Worked as L1 Windows Engineer for NTT-America clients.
- Monitoring alerts on tools such as Logic monitor, ITom, Opsgenie, Solarwinds and first level of troubleshooting and support.
- Creating tickets on tools such as Service now, Siebel, Nboss.
- Also creating tickets for NTT-security mails, basic troubleshooting on Wirecard and UHC jump servers.
- Working as Tier 1 support engineer for Sony Electronics- Singapore client.
- First level troubleshooting and monitoring mails, alerts and tickets.
- Worked on ticketing tools such as Remedy on Demand(ROD), alerting tools such as inMon, Zabbix and Solarwinds.
- Monitoring network of Sony sites, creating high link utilization reports and supporting clients with RAS and IPtel technologies.
Engineer Level Trainee
Cognizant
05.2019 - 12.2019
- Worked on a US based bank project named Keybank National Association on networking domain.
- Work was to handle network, server and OMA of the bank on a AI based software named Moogsoft.
- Handling alerts and Jabber requests and troubleshooting of alerts to maintain a smooth network functioning of the bank's network.
- Worked on RDP and putty softwares.
- Moreover, softwares worked on are VMWare, ILO and network based tools.
- Have worked on Service Now ticketing tool to create and manage tickets coming in our queue.
- Raising an incident ticket according to the priority to other teams for faster and smoother resolution.
Education
Advanced Operations Management and Anaytics
IIM-Kozhikode
01.2024
Bachelor of Engineering - Electronics
Vidyalankar Institute of Technology
Mumbai01.2018
HSC - Science
Ramnivas Ruia Junior College
Mumbai, MH01.2014
SSC - undefined
PVG's Vidya Bhawan
Mumbai, MH01.2012
Skills
- Data migration
Accomplishments
- Reached National level English spelling bee competition which took place at Thrissur, Kerala.
- Actively did internship for Project training at TIFR, Colaba.
ACTIVITIES
Manages an organisation for the youth which covers arranging tournaments and social gatherings. Visiting different electronic industries to gain knowledge and acquaintance.
Interests
Event volunteer in Student Council at college, Arranging various sports tournaments, Attends Art of living course
AWARDS RECEIVED
Business Special Award, Values Award, Recognition Award
PERSONAL
Date of birth: 17th July 1996
Timeline
Senior Software Engineer
Tech Mahindra
05.2024 - 02.2025
Software Engineer
Yash Technologies [Payroll- Techbliss Digital || C2H]
10.2023 - 12.2023
Network Engineer
Wipro Technologies
08.2023 - 10.2023
Senior Analyst
Eclerx
06.2021 - 03.2023
GSD Engineer
NTT Data
12.2019 - 05.2021
Engineer Level Trainee
Cognizant
05.2019 - 12.2019
Bachelor of Engineering - Electronics
Vidyalankar Institute of Technology
HSC - Science
Ramnivas Ruia Junior College
SSC - undefined
PVG's Vidya Bhawan
Advanced Operations Management and Anaytics
IIM-Kozhikode