Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Projects
Timeline
BusinessAnalyst

Akshay Raj Dosapati

Business Analyst

Summary

Business Analyst with 5+ years of experience in data-driven decision making and process improvement. Successfully led multiple projects, including the implementation of a new CRM system that increased Project sustainability and customer retention by 25%. Proven ability to manage cross-functional teams and deliver results in fast-paced environments Willingness to take on added responsibilities to meet team goals.




Overview

8
8
years of professional experience
1
1
Certification

Work History

Business Analyst

CBRE
07.2018 - Current
  • Experience in preparing the BRD (Business Requirement Document), and FRD
  • In depth knowledge of various phases of SDLC (Agile-Scrum and Waterfall)
  • Highly proficient in preparing process flow diagrams and modelling the requirement using UCDs.
  • Collaborated with Development team and Business team in translating business requirements into User stories.
  • Proficient in all phases of the solution customization cycle involving business requirements study and problem identification, GAP analysis and customization finalization, Change management and implementation, UAT and support.

Employee Relations Specialist

Amazon
03.2016 - 07.2017
  • Enhanced customer satisfaction by promptly addressing and resolving complex issues.
  • Utilized CRM software to manage customer accounts, track interactions, and monitor progress toward resolution goals.
  • Analyzed customer feedback to identify areas for improvement in service delivery.

Education

MBA - Hospitality And Business Administration

NITHM
Hyderabad
04.2001 -

Skills

Requirements Gathering

Accomplishments

  • Coordinated cross-functional teams and provided business analysis for 2 Projects.
  • Process Improvement - Achieved revenue objective by implementing cost-cutting measures.
  • Awarded the employees STAR Award for 3 years consecutive.

Languages

English

Certification

IIBA

Projects

Project Name:- Ice bar transitioning to CRM

 Duration:- July2022 to July 2023 (12 Months)

Methodology:- Agile tools JIRA, SCRUM,

Worked On:- Power BI

Project Domain:- CBRE

Project expectations:-

  • Managed the different stakeholders involved in the implementation and facilitated the project implementation.
  • Responsible in addressing Requirement analysis and Design the requirements and evaluating the solution.
  • Assisted the PO in creating the Product Backlog and moving to Sprint Backlog based on prioritization.
  • Collaborated with development team and Business team in transitioning business requirements into User stories.
  • Actively participated by collaborating with ICE BAR team in performing Gap Analysis, SWOT Analysis and Decision Analysis.


Project Name:- 8x8 to Ice Bar application Transition

Duration:- July2022 to Present (25 Months)

Methodology:- Waterfall

Project Domain :- CBRE


Project Expectations:-

  • Designed and created functional/technical specification for reporting and data extraction requirements for transition.
  • Responsible for BRDs, FRDs with respect to the new functionalities.
  • Experienced in co-coordinating with business and IT across all phases of
  • Software development life cycle(SDLC) with successful hands on in Waterfall methodology.
  • Responsible in understanding the business process flows, addressing the requirements using UCDs and prototyping in addressing the solution requirement.
  • Facilitated the team for the end-to-end implementation of Ice bar tool transition.
  • Prototyped the requirements for the understanding of stakeholders.

Timeline

IIBA

08-2024

Business Analyst

CBRE
07.2018 - Current

Employee Relations Specialist

Amazon
03.2016 - 07.2017

MBA - Hospitality And Business Administration

NITHM
04.2001 -
Akshay Raj DosapatiBusiness Analyst