Akshay Raj Dosapati
Business Analyst
Summary
Business Analyst with 5+ years of experience in data-driven decision making and process improvement. Successfully led multiple projects, including the implementation of a new CRM system that increased Project sustainability and customer retention by 25%. Proven ability to manage cross-functional teams and deliver results in fast-paced environments Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Analyst
CBRE
07.2018 - Current
- Experience in preparing the BRD (Business Requirement Document), and FRD
- In depth knowledge of various phases of SDLC (Agile-Scrum and Waterfall)
- Highly proficient in preparing process flow diagrams and modelling the requirement using UCDs.
- Collaborated with Development team and Business team in translating business requirements into User stories.
- Proficient in all phases of the solution customization cycle involving business requirements study and problem identification, GAP analysis and customization finalization, Change management and implementation, UAT and support.
Employee Relations Specialist
Amazon
03.2016 - 07.2017
- Enhanced customer satisfaction by promptly addressing and resolving complex issues.
- Utilized CRM software to manage customer accounts, track interactions, and monitor progress toward resolution goals.
- Analyzed customer feedback to identify areas for improvement in service delivery.
Education
MBA - Hospitality And Business Administration
NITHM
Hyderabad 04.2001 -
Skills
Requirements Gathering
Business process improvement
Data Analysis
Stakeholder Management
Time Management
Effective Communication
Relationship Building
Team work and Collaboration
Accomplishments
- Coordinated cross-functional teams and provided business analysis for 2 Projects.
- Process Improvement - Achieved revenue objective by implementing cost-cutting measures.
- Awarded the employees STAR Award for 3 years consecutive.
Languages
English
Certification
IIBA
Projects
Project Name:- Ice bar transitioning to CRM
Duration:- July2022 to July 2023 (12 Months)
Methodology:- Agile tools JIRA, SCRUM,
Worked On:- Power BI
Project Domain:- CBRE
Project expectations:-
- Managed the different stakeholders involved in the implementation and facilitated the project implementation.
- Responsible in addressing Requirement analysis and Design the requirements and evaluating the solution.
- Assisted the PO in creating the Product Backlog and moving to Sprint Backlog based on prioritization.
- Collaborated with development team and Business team in transitioning business requirements into User stories.
- Actively participated by collaborating with ICE BAR team in performing Gap Analysis, SWOT Analysis and Decision Analysis.
Project Name:- 8x8 to Ice Bar application Transition
Duration:- July2022 to Present (25 Months)
Methodology:- Waterfall
Project Domain :- CBRE
Project Expectations:-
- Designed and created functional/technical specification for reporting and data extraction requirements for transition.
- Responsible for BRDs, FRDs with respect to the new functionalities.
- Experienced in co-coordinating with business and IT across all phases of
- Software development life cycle(SDLC) with successful hands on in Waterfall methodology.
- Responsible in understanding the business process flows, addressing the requirements using UCDs and prototyping in addressing the solution requirement.
- Facilitated the team for the end-to-end implementation of Ice bar tool transition.
- Prototyped the requirements for the understanding of stakeholders.
Timeline
IIBA
08-2024
Business Analyst
CBRE
07.2018 - Current
Employee Relations Specialist
Amazon
03.2016 - 07.2017
MBA - Hospitality And Business Administration
NITHM
04.2001 -