Akshdeep Singh
Delhi
Summary
Highly motivated, creative and versatile sales professional. Detail-oriented professional proficient in Excel. Seeking to use people management skills and data driven strategies to drive excellence. Motivated to learn and grow in the Customer Engagement Industry.
Overview
7
7
years of professional experience
Work History
Account Executive
XTEN-AV LLC
Noida
08.2022 - Current
- Drove new business acquisition through prospecting, outbound outreach, and inbound lead conversion.
- Delivered consultative product demos and tailored presentations to address customer pain points.
- Negotiated contracts and consistently achieved/exceeded sales quotas and ARR targets.
- Managed sales pipeline via CRM tools (HubSpot) to maintain forecasting accuracy.
- Identified upsell and cross-sell opportunities, contributing to revenue expansion.
- Developed strategic account/territory plans to capture high-potential markets.
- Collaborated with product, pre-sales, and marketing teams to close complex SaaS deals.
- Monitored competitive landscape and aligned sales strategies with market trends.
Customer Engagement and Sales Executive
American Express India Pvt Ltd
Gurugram
09.2021 - 07.2022
- Provided outstanding customer support through various channels such as phone, email.
- Address customer inquiries, complaints, and requests in a timely and professional manner.
- Demonstrated expertise in resolving customer issues by actively listening to their concerns, troubleshooting problems, and finding appropriate solutions to ensure customer satisfaction.
- Built trust-based relationships with customers, fostering customer loyalty and retention.
Senior Sales Associate
Personiv India Pvt Ltd
Gurugram
01.2021 - 09.2021
- Identify and research potential customers and prospects through various sources such as cold calling, email campaigns, social media, referrals, and other outbound strategies.
- Made outbound sales calls to potential clients, presenting the products or services offered by the company and explaining their benefits.
- Demonstrated ability to identify customer challenges and provide innovative solutions to meet their needs.
Senior Customer Care Specialist
Synergy Infotech
Delhi
03.2018 - 05.2020
- Demonstrate strong problem-solving skills to identify customer needs, troubleshoot issues, and offer effective solutions to ensure customer satisfaction.
- Provide guidance and leadership to the customer care team, including coaching, training, and performance evaluations to foster a motivated and effective team.
- Strong organizational skills to manage multiple customer accounts and prioritize tasks effectively.
Education
Bachelors - Arts
Delhi University
10.2021
Skills
- Customer Relationship Management
- Problem-Solving
- Management and Innovation
- Account Management
- Customer Training
- Relationship Building
- Consultative sales
- Strategic planning
- Sales forecasting
Accomplishments
- Represented the company at Infocomm (USA) for three consecutive years (2023–2025).
- Participated in ISE (Spain) in 2024 & 2025, showcasing solutions to international clients.
- Represented at Integrate (Sydney, Australia) in 2024 & 2025.
- Actively involved in Enterprise Connect (USA) in 2024, engaging with enterprise clients and prospects.
- Built strong industry relationships, generated leads, making sales and contributed to expanding international market presence.
Hobbies and Interests
- Travelling
- Cricket
- Reading
Timeline
Account Executive
XTEN-AV LLC
08.2022 - Current
Customer Engagement and Sales Executive
American Express India Pvt Ltd
09.2021 - 07.2022
Senior Sales Associate
Personiv India Pvt Ltd
01.2021 - 09.2021
Senior Customer Care Specialist
Synergy Infotech
03.2018 - 05.2020
Bachelors - Arts
Delhi University
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