Akshi Chilana
Bangalore,KA
Summary
Product Strategy and Enterprise Solutions leader with 17+ years of experience driving digital transformation, enterprise platforms, product adoption, and business growth across Insurance, Embedded Solutions, Employee Benefits, and HealthTech.
Proven expertise in partnering with Product, Engineering, Sales, Marketing, Customer Success, and Operations teams to build scalable digital products that improve customer experience and deliver measurable business outcomes.
Experienced in enterprise product strategy, customer discovery, roadmap execution, digital adoption, GTM enablement, stakeholder management, and enterprise solutioning. Passionate about building products that solve real customer problems while driving commercial impact.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
Product Strategy & Enterprise Solutions
Acko General Insurance Co. Ltd
Bangalore
01.2025 - Current
- Partner Portal | Product Delivery & GTM
Led end-to-end program execution for Partner Portal Phase 2, ensuring timely delivery by coordinating closely with Engineering, Product, and Business teams.
Managed project plans, milestones, dependencies, and delivery timelines, proactively identifying risks and removing execution bottlenecks to keep releases on track.
Worked cross-functionally with Engineering, Operations, Legal, Compliance, and Business stakeholders to resolve blockers and ensure seamless implementation.
Drove governance through regular project reviews, providing leadership with status updates, risk callouts, dependency tracking, and mitigation plans.
Planned and executed Go-to-Market (GTM) activities for Partner Portal Phase 2, including stakeholder communication, release readiness, and rollout planning for upcoming phases.
Partnered with Product and Engineering teams during UAT, release management, and post-launch support to ensure successful deployment and adoption. - Employer Portal
Owned the Employer Portal adoption strategy to increase digital engagement across enterprise customers and broker partners.
Defined adoption KPIs and built executive dashboards tracking portal usage by client, broker, region, and onboarding status.
Conducted product demonstrations and onboarding workshops for enterprise customers, HR teams, and brokers, accelerating Employer Portal adoption.
Partnered with enterprise customers to understand onboarding challenges and translated customer feedback into product enhancements.
Worked closely with Product, Engineering, Customer Success, and Operations teams to improve the digital onboarding experience.
Established governance reviews to monitor adoption trends, implementation progress, and customer engagement. - GIG Ask Platform
Defined and tracked business KPIs for the GIG Ask platform to improve product governance and operational visibility.
Built leadership dashboards monitoring engineering progress, adoption metrics, delivery milestones, and business outcomes.
Facilitated governance reviews and cross-functional collaboration across Product, Engineering, Business, and Operations.
Programme Manager – Health Vertical
Acko General Insurance Co. Ltd
Bangalore
04.2023 - 12.2024
- Led digital engagement initiatives that delivered 6× revenue growth through improved customer adoption and benefit utilization.
- Designed customer lifecycle programs to increase app engagement and digital adoption.
- Developed KPI dashboards enabling data-driven product and business decisions.
- Coordinated Product, Engineering, Marketing, and Operations teams to deliver roadmap initiatives.
Deputy General Manager – Group Health
Acko General Insurance Co. Ltd
Bangalore
04.2021 - 03.2023
- Managed strategic enterprise accounts, including MakeMyTrip (MMT) and Razorpay, serving as the primary relationship manager for key corporate clients.
- Built and maintained strong relationships with CXOs, HR leaders, and senior decision-makers, acting as a trusted advisor throughout the customer lifecycle.
- Led renewal and retention strategies for enterprise clients by driving year-round engagement, executive business reviews, and proactive account planning.
- Partnered closely with clients to understand evolving business needs and collaborated with internal Product, Operations, Claims, and Service teams to deliver tailored solutions.
- Managed critical customer escalations, ensuring timely resolution while strengthening client confidence and long-term relationships.
- Developed customer engagement initiatives that improved client satisfaction, increased policy utilization, and supported long-term retention.
- Identified opportunities for account growth through cross-functional collaboration, helping strengthen existing client relationships and expand business opportunities.
- Delivered executive presentations, business reviews, and strategic recommendations to CXO stakeholders, ensuring alignment between customer objectives and ACKO's solutions.
Manager – Marketing
IFFCO Tokio General Insurance Co. Ltd
Bangalore
09.2014 - 03.2021
- Managed corporate portfolios worth ₹40M+.
- Built broker relationships to drive account growth and retention.
- Led GTM marketing initiatives and new client acquisition.
Global Business Executive
Aditya Birla Insurance Brokers
Mumbai
03.2011 - 08.2014
- Managed enterprise client relationships and international partnerships.
- Led corporate consulting and cross-selling initiatives.
Worked with multinational clients to deliver insurance solutions.
Deputy Manager
Beacon Insurance Brokers Pvt. Ltd
Mumbai
05.2009 - 02.2011
- Managed insurance sales and branding for hospitality and tech sectors.
- Organized CXO summits with insurers and hospitality groups.
Education
MBA - Marketing & Finance
Indian Institute of Planning & Management
New Delhi01.2011
B.Com - Commerce
Mumbai University
Mumbai01.2006
B.Com - Commerce
Punjab University
Chandigarh01.2005
12th Grade -
Kendriya Vidyalaya No.2
Chandigarh01.2003
Skills
- Product Strategy & Product Operations
- Enterprise Solutions & Customer Discovery
- Go-to-Market (GTM) Strategy
- Cross-functional Leadership
- Enterprise Stakeholder & CXO Management
- Product Adoption & Customer Success
- Digital Transformation
- Data-Driven Decision Making & KPI Management
- Program Delivery & Release Governance
- Business Growth & Strategic Partnerships
Certification
- Fundamentals of Digital Marketing – Google
- Program Management (In Progress) – Advanced planning & tech-enabled delivery
- Generative AI for Project Managers Specialization
Timeline
Product Strategy & Enterprise Solutions
Acko General Insurance Co. Ltd
01.2025 - Current
Programme Manager – Health Vertical
Acko General Insurance Co. Ltd
04.2023 - 12.2024
Deputy General Manager – Group Health
Acko General Insurance Co. Ltd
04.2021 - 03.2023
Manager – Marketing
IFFCO Tokio General Insurance Co. Ltd
09.2014 - 03.2021
Global Business Executive
Aditya Birla Insurance Brokers
03.2011 - 08.2014
Deputy Manager
Beacon Insurance Brokers Pvt. Ltd
05.2009 - 02.2011
MBA - Marketing & Finance
Indian Institute of Planning & Management
B.Com - Commerce
Mumbai University
B.Com - Commerce
Punjab University
12th Grade -
Kendriya Vidyalaya No.2
Languages
English, Hindi