Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Akshi Chilana

Bangalore

Summary

Strategic and results-oriented Program Leader with over 13 years of expertise in insurtech and insurance sectors. Proficient in spearheading digital transformation initiatives, developing scalable sales automation solutions, and enhancing channel growth through SEO, data analytics, and client-focused design. Demonstrated success in overseeing programs across embedded insurance, electronics warranty, and auto partnerships, effectively aligning product, technology, and business teams for impactful results.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Program Lead – ACKO for Enterprise

Acko General Insurance Co. Ltd
Bangalore
01.2025 - Current
  • Spearheading the digital transformation of SME channel with an online automated sales tool to streamline lead journeys.
  • Developed OTC (One-Time Calculator) to automate real-time quotations and reduce manual effort.
  • Collaborated with SEO teams to increase web landing traffic from high-intent leads.
  • Automated communication touchpoints across onboarding and customer lifecycle.
  • Closed program gaps to enhance conversion and partner satisfaction.
  • Led delivery across Embedded Insurance, Electronics Warranty, and Auto Partnerships.
  • Drove analytics with dashboarding to improve channel performance.

Programme Manager – Health Vertical

Acko General Insurance Co. Ltd
Bangalore
04.2023 - 12.2024
  • Led client engagement programs across digital and physical touchpoints.
  • Coordinated with product, design, brand, and marketing teams to execute high-impact campaigns.
  • Managed upsell/cross-sell initiatives, achieving 6x revenue growth.
  • Conducted client events to improve app adoption and awareness.

Deputy General Manager – Group Health

Acko General Insurance Co. Ltd
Bangalore
04.2021 - 03.2023
  • Managed retention and servicing for key corporate clients.
  • Engaged CXOs through insights, onboarding support, and business reviews.
  • Launched campaigns to drive customer engagement and satisfaction.
  • Retained major corporate accounts through high-touch support.

Manager – Marketing

IFFCO Tokio General Insurance Co. Ltd
Bangalore
09.2014 - 03.2021
  • Managed corporate portfolios worth ₹40M+.
  • Built broker relationships to drive account growth and retention.
  • Led GTM marketing initiatives and new client acquisition.

Global Business Executive

Aditya Birla Insurance Brokers
Mumbai
03.2011 - 08.2014
  • Drove 200% YoY growth in global insurance vertical.
  • Handled PAN-India accounts and international partnerships.

Deputy Manager

Beacon Insurance Brokers Pvt. Ltd
Mumbai
05.2009 - 02.2011
  • Managed insurance sales and branding for hospitality and tech sectors.
  • Organized CXO summits with insurers and hospitality groups.

Education

MBA - Marketing & Finance

Indian Institute of Planning & Management
New Delhi
01.2011

B.Com - Commerce

Mumbai University
Mumbai
01.2006

B.Com - Commerce

Punjab University
Chandigarh
01.2005

12th Grade -

Kendriya Vidyalaya No.2
Chandigarh
01.2003

Skills

  • Digital sales enablement and automation
  • Customer onboarding
  • Sales strategy development
  • Strategic planning and execution
  • SEO and lead funnel optimization
  • B2B client engagement
  • Insurance product strategy
  • Cross-functional leadership
  • Claims lifecycle management
  • Brand collaborations and events
  • Project management

Certification

  • Fundamentals of Digital Marketing – Google
  • Program Management (In Progress) – Advanced planning & tech-enabled delivery

Languages

English, Hindi

Timeline

Program Lead – ACKO for Enterprise

Acko General Insurance Co. Ltd
01.2025 - Current

Programme Manager – Health Vertical

Acko General Insurance Co. Ltd
04.2023 - 12.2024

Deputy General Manager – Group Health

Acko General Insurance Co. Ltd
04.2021 - 03.2023

Manager – Marketing

IFFCO Tokio General Insurance Co. Ltd
09.2014 - 03.2021

Global Business Executive

Aditya Birla Insurance Brokers
03.2011 - 08.2014

Deputy Manager

Beacon Insurance Brokers Pvt. Ltd
05.2009 - 02.2011

MBA - Marketing & Finance

Indian Institute of Planning & Management

B.Com - Commerce

Mumbai University

B.Com - Commerce

Punjab University

12th Grade -

Kendriya Vidyalaya No.2

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