Akshi Chilana
Bangalore,KA
Summary
Customer-focused growth & retention manager with a proven track record of driving company profits through improved team efficiency and productivity. Skilled in effective negotiations, upselling techniques, and organizational strategies to enhance performance and achieve exceptional sales and growth.
Overview
16
16
years of professional experience
Work History
Program Manager
Group Health
04.2023 - Current
- Planned and executed impactful engagement activities across digital and physical platforms, enhancing sales with frequent client-site interactions and updates
- Collaborated and coordinated with various teams, including the product team, digital marketing team, brand team, content and design team, marketing team, and data team, for the successful execution of multiple projects
- Led upsell and cross-sell initiatives, driving a6x growth in revenue by leveraging insights into marketing trends and understanding customer needs
- Organized and managed events such as on-site client sessions and marketing collaborations to boost Acko app adoption
Deputy General Manager
Acko General Insurance Co. Ltd
04.2021 - 03.2023
- Championed multi-channel marketing, focusing on customer retention, growth, and digital strategies
- Streamlined onboarding processes for new customers to enhance satisfaction and efficiency
- Conducted data analysis and presented reports to assess policy effectiveness for clients
- Formulated strategies to expand and retain corporate partnerships while ensuring smooth operations and claims management
- Collaborated with cross-functional teams to devise tailored product marketing strategies
- Designed and implemented innovative digital initiatives to drive app adoption and measure effectiveness
Manager – Marketing
IFFCO Tokio General Insurance Co. Ltd
09.2014 - 03.2021
- Built strong relationships with insurance brokers and managed existing portfolios
- Secured corporate insurance business worth over40 million INR through major channel partners
- Enhanced customer service by acquiring new clients while retaining existing portfolios
- Implemented creative marketing initiatives to generate new business opportunities
Global Business Executive
Aditya Birla Insurance Brokers
03.2011 - 08.2014
- Achieved200% YOY revenue growth in the global business vertical
- Represented the organization on a global platform and retained PAN-India clients
- Strengthened global business foundations by fostering international partnerships and resolving client queries
- Exceeded goals through effective prioritization and consistent work ethic
Deputy Manager
Beacon Insurance Brokers Pvt. Ltd
05.2009 - 02.2011
- Led branding, marketing, and sales of insurance products to major corporations, elite hotels, and IT companies
- Organized high-profile seminars for the hospitality industry, including CFOs from five-star hotels and insurance executives
Education
MBA - Marketing & Finance
Indian Institute of Planning & Management
03.2011
B.Com - Commerce
Mumbai University
01.2006
B.Com - Commerce
Punjab University
01.2005
12th Grade - undefined
Kendriya Vidyalaya No.2
01.2003
Skills
- General Insurance Professional
- C-Suite Communication & Presentation Skills
- Strong Communication Skills
- Complex Problem Solving
- Market and Competitor Analysis
- Process Improvement
- Data Review and Analysis
- Cross-Functional Team Management
- Team Building and Motivation
- Objection Handling Skills
- Solution Selling Ability
- Digital Marketing Strategy
Languages
English
Hindi
Timeline
Program Manager
Group Health
04.2023 - Current
Deputy General Manager
Acko General Insurance Co. Ltd
04.2021 - 03.2023
Manager – Marketing
IFFCO Tokio General Insurance Co. Ltd
09.2014 - 03.2021
Global Business Executive
Aditya Birla Insurance Brokers
03.2011 - 08.2014
Deputy Manager
Beacon Insurance Brokers Pvt. Ltd
05.2009 - 02.2011
B.Com - Commerce
Mumbai University
B.Com - Commerce
Punjab University
12th Grade - undefined
Kendriya Vidyalaya No.2
MBA - Marketing & Finance
Indian Institute of Planning & Management
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