Hi, I’m
AKSHI KOUL
Customer Service Co-Ordinator
New Delhi
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
13
years of professional experience
4
years of post-secondary education
Work History
VENTIBEATS Medical LLPNew Delhi
Service Coordinator
02.2020 - Current
Job overview
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Coordinated and monitored service activities to confirm work met all requirements.
- Established and maintained service schedules for several projects to help plan organize workload.
- Assessed customer needs and developed solutions to meet needs.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
BIO Smart ServicesNew Delhi
Service Coordinator
05.2018 - 05.2019
Job overview
- Coordinated and monitored service activities to confirm work met all requirements.
- Established and maintained service schedules for several projects to help plan organize workload.
- Assessed customer needs and developed solutions to meet needs.
- Communicated with clients and service providers to provide updates on work progress.
SRI Durga Motors (Mahindra & Mahindra Motors Pvt. Ltd.)New Delhi
Service Experience Representative
02.2016 - 03.2017
Job overview
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
AXIS Bank Pvt. Ltd.Jammu
Cash Management Officer
06.2011 - 03.2015
Job overview
- Utilized financial software to prepare consolidated financial statements.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Conducted financial due diligence on potential investments and acquisitions.
- Designed and maintained financial models to identify and measure risks.
Education
MCRPV UniversityBhopal, Madhya Pradesh
Bachelor of Computer Applications
06.2006 - 05.2008
PTUKapurthala, Punjab
MBA from Marketing
07.2008 - 06.2010
Skills
Rapport and trust building
Proficiency in Office programs
Planning and Coordination
Self-Motivated
Decision-Making
Multitasking Abilities
Dependable and Responsible
Teamwork and Collaboration
Analytical and Critical Thinking
Maintenance and Repair
Timeline
Service Coordinator
VENTIBEATS Medical LLP
02.2020 - Current
Service Coordinator
BIO Smart Services
05.2018 - 05.2019
Service Experience Representative
SRI Durga Motors (Mahindra & Mahindra Motors Pvt. Ltd.)
02.2016 - 03.2017
Cash Management Officer
AXIS Bank Pvt. Ltd.
06.2011 - 03.2015
PTU
MBA from Marketing
07.2008 - 06.2010
MCRPV University
Bachelor of Computer Applications
06.2006 - 05.2008