Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

AKSHI KOUL

Customer Service Co-Ordinator
New Delhi
AKSHI KOUL

Summary

Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

Overview

13
years of professional experience
4
years of post-secondary education

Work History

VENTIBEATS Medical LLP
New Delhi

Service Coordinator
02.2020 - Current

Job overview

    • Maintained accurate records and full compliance with government regulations and agency guidelines.
    • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
    • Coordinated and monitored service activities to confirm work met all requirements.
    • Established and maintained service schedules for several projects to help plan organize workload.
    • Assessed customer needs and developed solutions to meet needs.
    • Resolved customer complaints and issues to drive satisfaction and loyalty.

BIO Smart Services
New Delhi

Service Coordinator
05.2018 - 05.2019

Job overview

    • Coordinated and monitored service activities to confirm work met all requirements.
    • Established and maintained service schedules for several projects to help plan organize workload.
    • Assessed customer needs and developed solutions to meet needs.
    • Communicated with clients and service providers to provide updates on work progress.

SRI Durga Motors (Mahindra & Mahindra Motors Pvt. Ltd.)
New Delhi

Service Experience Representative
02.2016 - 03.2017

Job overview

    • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
    • Followed up with customers about resolved issues to maintain high standards of customer service.
    • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
    • Delivered prompt service to prioritize customer needs.
    • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
    • Investigated and resolved customer inquiries and complaints quickly.
    • Promptly responded to inquiries and requests from prospective customers.

AXIS Bank Pvt. Ltd.
Jammu

Cash Management Officer
06.2011 - 03.2015

Job overview

    • Utilized financial software to prepare consolidated financial statements.
    • Established internal audit procedures to validate and improve accuracy of financial reporting.
    • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
    • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
    • Conducted financial due diligence on potential investments and acquisitions.
    • Designed and maintained financial models to identify and measure risks.

Education

MCRPV University
Bhopal, Madhya Pradesh

Bachelor of Computer Applications
06.2006 - 05.2008

PTU
Kapurthala, Punjab

MBA from Marketing
07.2008 - 06.2010

Skills

Rapport and trust building

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Timeline

Service Coordinator

VENTIBEATS Medical LLP
02.2020 - Current

Service Coordinator

BIO Smart Services
05.2018 - 05.2019

Service Experience Representative

SRI Durga Motors (Mahindra & Mahindra Motors Pvt. Ltd.)
02.2016 - 03.2017

Cash Management Officer

AXIS Bank Pvt. Ltd.
06.2011 - 03.2015

PTU

MBA from Marketing
07.2008 - 06.2010

MCRPV University

Bachelor of Computer Applications
06.2006 - 05.2008

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AKSHI KOULCustomer Service Co-Ordinator