AKSHIKA SAGAR
UTTAM NAGAR,New Delhi
Summary
Senior Process Delivery Specialist at IBM Private Limited, adept at resolving customer complaints and streamlining logistics operations. Leveraging strong interpersonal communication and Excel proficiency, I effectively manage relationships and address urgent issues, ensuring timely resolutions and enhanced customer satisfaction. Committed to delivering results through responsibility and adaptability.
Overview
3
3
years of professional experience
Work History
Senior Process Delivery Specialist and QA
IBM Private limited
09.2022 - Current
- Streamlined logistics operations through effective collaboration with team members.
- Resolved customer complaints related to delivery issues in a timely manner.
- Maintained composure and professionalism during tense interactions with customers.
- Promptly addressed escalated situations and urgent matters to ensure resolution.
Education
Bachelor of Arts - English Language And Literature
Delhi University
Satya Niketan10-2021
High School Diploma -
CBSE BOARD
Mohan Garden05-2015
High School Diploma -
CBSE BOARD
Mohan Garden05-2013
Skills
- Microsoft Office Suite
- Customer complaint resolution
- Relationship management
- Excel proficiency
- Presentation skills
- Responsibility and diligence
- Interpersonal communication
- Active listening
- Adaptability and learning
- Time management
- Problem-solving
Hobbies and Interests
- Reading
- Writing
- Listening to Music
- Travelling
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Languages
- Hindi
- English
Personal Information
- Father's Name: Lt. Mr. RAKESH
- Husband's Name: Mr. MANISH KUMAR
- Date of Birth: 10/23/96
- Nationality: INDIAN
- Marital Status: MARRIED
Language
Hindi
Native
Native
English
Proficient (C2)
C2
Timeline
Senior Process Delivery Specialist and QA
IBM Private limited
09.2022 - Current
Bachelor of Arts - English Language And Literature
Delhi University
High School Diploma -
CBSE BOARD
High School Diploma -
CBSE BOARD