Akshit Agnihotri
Working Professional
Gurgaon
Summary
To become an asset for the organization by contributing to its internal and external growth and thereby growing myself in experience and status. Winning to serve others. Able to thrive and work under pressure. Good communication skills. Goal-oriented and ability to handle multiple tasks simultaneously. Hardworking, polite, and friendly. Team Player and have the potential to lead a team. Engagement habits of effective managers. Managing difficult clients. Good command on Ms Excel and word and reporting tools.
Overview
10
10
years of professional experience
Work History
Product Support Analyst
American Express Global Business Travel
07.2021 - Current
- Maintains client portfolios and resolves complex tasks during implementation phase
- Resolves issue and queries raised by client related to their Online booking tools(Concur and Neo), Approval tools and MI related queries
- Good knowledge of SalesForce software
- Good knowledge of Insights reporting and assist client according to their needs in providing waiver and favor reports, KPI reports, Customer service inquiry report and many more.
Subject Matter Expert- Ticketing/Sales
GoobyFlights Travels Ltd
08.2019 - 03.2020
- Take cares of entire ticketing and reservation team, also supports customer service /sales team with their queries related to flight/car/ hotel bookings
- Also take escalation calls and try to provide best resolution
- Works closely with operations manager in maintaining daily agent productivity reports
- Knowledge of SEO marketing.
Sr. Service Advisor
British Airways
08.2017 - 08.2019
- Takes care of complete functional and technical query related to airline system such as Issuance,reissuance and cancellation of tickets, also take care of baggage and seating emd, good knowledge of fares and also provide technical support related to Amadeus to internal staffs and external clients over the email and calls), Knowledge of RTW (Round The World) fares
- Also, have good sales knowledge and capable in achieving high sales target
- Good knowlege of selling flights/car and hotels to customers.
Helpdesk Executive (Sales and GDS Support)
Amadeus India Pvt. Ltd
06.2014 - 07.2017
- Well versed with fares analysis, also provides technical support to internal as well as to external clients related to Amadeus installation/un-installation/ATID reissue/Sign-in creation/Password reset queries or any other queries related to technical support
- Good and through knowledge of Amadeus(GDS) related to ticketing and reservation which includes(issuance/reissuance/cancellation/revalidation of tickets, Issuance/reissuance of Baggage/Seating EMS’s), have also take new joinees training batches and gained experienced as a trainer
- Handles clients for their end to end GDS related concerns and try to understand their challenges and requirements, have also worked closely with other departments such as sales/ecommerce/development/products team in order to provide solution oriented services related to web services, API, IR( Incident reports ).
Education
MBA - Operations Management
Amity University
Graduation - undefined
Manav Bharti University
12th - undefined
ISC board
10th - undefined
ICSE board
Skills
Virtualization Technologies
Interpersonal Communication
Account Administration
Customer service expert
Teamwork and Collaboration
Auditing Service Requests
Training Materials Development
Project Coordination
Adaptability and Flexibility
Personal Information
- Passport Number: L5016447
- Father's Name: Mr. Anand Kumar Agnihotri
- Date of Birth: 02/18/1993
- Gender: Male
- Marital Status: Married
Additional Qualification
- Certificate in GDS (Galileo) from Shining Star Aviation Academy, Lucknow.
- Good knowledge of MS Excel, word, and power-point.
- Good knowledge of inventory management and daily agent productivity report.
Awards
- Won prizes in Inter School Debate Competitions and Group Discussions.
- Won prizes in Acting and Drama Competitions at school level.
- Won prize for full attendance in school in class 10th, 11th, and 12th.
- Received Appreciation Letters for providing the best customer service from Customer Relations (Vistara Airlines).
Timeline
Product Support Analyst
American Express Global Business Travel
07.2021 - Current
Subject Matter Expert- Ticketing/Sales
GoobyFlights Travels Ltd
08.2019 - 03.2020
Sr. Service Advisor
British Airways
08.2017 - 08.2019
Helpdesk Executive (Sales and GDS Support)
Amadeus India Pvt. Ltd
06.2014 - 07.2017
MBA - Operations Management
Amity University
Graduation - undefined
Manav Bharti University
12th - undefined
ISC board
10th - undefined
ICSE board