Akshit Bansal
Application Solutions Engineer
Summary
Experienced Application Solutions Engineer with 3+ years in L2/L3 production support, monitoring, and automation for critical fintech systems. Proficient in Python, SQL and tools like Splunk, Elasticsearch, and Grafana for log analysis and root cause resolution. Collaborates closely with Dev, QA, and DevOps teams to ensure 24/7 system availability, fast incident response, and smooth release cycles.
Overview
3
3
years of professional experience
4
4
Certifications
Work History
Application Solutions Engineer
Priority Technology Holdings
01.2022 - Current
- Resolved 2100+ production incidents over 2.7years, ensuring 99.9% uptime for critical fintech platforms, including realtime transaction systems.
- Provided Level 2/3 support for high-volume CRM and payment systems, consistently maintaining >98% SLA compliance.
- Designed and executed SQL patches across MySQL, SQL Server, and MemSQL environments to resolve production defects and apply data corrections.
- Performed log analysis using Splunk, Elasticsearch, and Kibana to identify root causes and implement long-term fixes.
- Monitored application and infrastructure health using Grafana and Skooner to proactively detect anomalies.
- Developed and maintained SQL scripts to automate recurring support tasks, generate reports, and ensure backend data integrity.
- Collaborated with DevOps, QA, and release teams during Sandbox and production release cycles, ensuring smooth golives and early detection of post-deployment issues.
- Generated custom reports and insights for stakeholders, leveraging live production data for data-driven decision-making.
- Led real-time incident response for P1 issues via PagerDuty, reducing MTTR by 30% through structured coordination.
- Managed tickets via Jira and maintained RCA documents and SOPs in Confluence to drive team alignment and knowledge sharing.
Intern
Maruti Suzuki India Limited
01.2022 - 06.2022
- Participated in root cause analysis for production issues and assisted in implementing short-term fixes.
- Assisted with test scenarios and validations for application releases to ensure stability before deployment.
- Learned and applied SQL queries to perform basic data troubleshooting and run reports for production insights.
Education
Bachelor of Technology - Information & Technology
JC Bose University of Science & Technology (YMCA)
08.2019 - 07.2022
Diploma - Electronics & Communication Engineering
Seth Jai Prakash Polytechnic
08.2016 - 07.2019
Skills
MySQL
SQL Server
MemSQL
Python
Elasticsearch
Grafana
Splunk
Skooner
Microsoft Excel
Certification
SQL & Relational Databases
Timeline
Application Solutions Engineer
Priority Technology Holdings
01.2022 - Current
Intern
Maruti Suzuki India Limited
01.2022 - 06.2022
Bachelor of Technology - Information & Technology
JC Bose University of Science & Technology (YMCA)
08.2019 - 07.2022
Diploma - Electronics & Communication Engineering
Seth Jai Prakash Polytechnic
08.2016 - 07.2019