Akshit Goel
Hapur
Summary
Customer Service Professional with strengths in conflict resolution and complaint management. Resolves customer queries through effective communication, fostering positive relationships and enhancing service quality. Engages proactively with customers to understand their needs and deliver tailored solutions.
Overview
7
7
years of professional experience
Work History
FTC
BAJAJ FINSERV
HAPUR
09.2024 - Current
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Handled customer concerns and escalated major issues to supervisor.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
OPPO MOBILES LTD
OEC
Hapur
03.2020 - 08.2024
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Engaged with customers to better understand needs and deliver excellent service.
- Achieved service time and quality targets.
Education
MASTER OF COMMERCE - ACCOUNTANCY
SSV DEGREE COLLEGE
HAPUR01-2022
Skills
- Conflict resolution
- Complaint management
- Customer engagement
- Customer relationship management
- Relationship building
Timeline
FTC
BAJAJ FINSERV
09.2024 - Current
OPPO MOBILES LTD
OEC
03.2020 - 08.2024
MASTER OF COMMERCE - ACCOUNTANCY
SSV DEGREE COLLEGE