Akshit Jain
Jaipur
Summary
Motivated Trainer eager to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than 4.5 years of related experience and superior planning and time management abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
BPO Trainer
Ambuja Cement Foundation
08.2022 - Current
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Train Candidates on different BPO terminologies like ATT, AHT, TAT, call hold etc.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Monitored participant workflow and behaviors throughout training process.
- Developed effective training plans based on department needs and objectives.
- Tracked attendance and evaluated progress for assigned trainees.
- Trained and mentored 350 new personnel hired to fulfill various roles
Team Leader, Sales Operations
Wellsure ecomm Solutions Pvt. ltd.
06.2020 - 07.2022
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Held weekly team meetings to inform team members on company news and updates.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Supervised team members to confirm compliance with set procedures and quality requirements
Subject Matter Expert
Teleperformance
Jaipur, Rajasthan
07.2019 - 04.2020
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
- Monitored and tracked user progress to identify improvement opportunities.
- Led teams in scheduled and unscheduled equipment maintenance to optimize readiness.
Customer Care Executive
Teleperformance
02.2019 - 07.2019
- Communicated with customers to identify needs and expectations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained and managed customer files and databases.
- Kept accurate records of all customer interactions and transactions.
- Took ownership of customers issues to follow problems through to resolution.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Resolved concerns with products or services to help with retention and drive sales.
Certification
- Got a certificate of Most sincere employee Award in Wellsure ecomm solutions pvt. ltd.
- Guruschool Certified Professional Trainer
Education
B.Tech - Career And Technical Education
Poornima College of Engineering
Jaipur04.2019
Skills
- Team-Building Exercises
- Customer Support
- Communication Skills
- Leadership Qualities
Languages
English
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Timeline
BPO Trainer
Ambuja Cement Foundation
08.2022 - Current
Team Leader, Sales Operations
Wellsure ecomm Solutions Pvt. ltd.
06.2020 - 07.2022
Subject Matter Expert
Teleperformance
07.2019 - 04.2020
Customer Care Executive
Teleperformance
02.2019 - 07.2019
B.Tech - Career And Technical Education
Poornima College of Engineering
- Got a certificate of Most sincere employee Award in Wellsure ecomm solutions pvt. ltd.
- Guruschool Certified Professional Trainer
Similar Profiles
Amartya GhoshAmartya Ghosh
Deputy Manager HR at ACC Ltd Adani Cement(ACC Ltd & Ambuja Cement)Deputy Manager HR at ACC Ltd Adani Cement(ACC Ltd & Ambuja Cement)
Vishal MahajanVishal Mahajan
DEPUTY MANAGER at AMBUJA CEMENT LTDDEPUTY MANAGER at AMBUJA CEMENT LTD
Amit Kumar SharmaAmit Kumar Sharma
Regional Lead – Branding & Promotions at Adani Cements – Ambuja Cement & ACCRegional Lead – Branding & Promotions at Adani Cements – Ambuja Cement & ACC