Summary
Overview
Work History
Education
Skills
Timeline
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Akshita Aggarwal

Akshita Aggarwal

Customer Service Advisor
Delhi

Summary

Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in Area of expertise and working in 24/7 uptime environment. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work History

Senior Support Executive

British Telecom
Gurugram
08.2022 - Current
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Deployed software and hardware updates and patches to increase speed and performance.
  • Monitored systems in operation and quickly troubleshot errors.
  • Communicated with clients to verify roots and causes of computer problems.
  • Connected to computer of client using remote link to install new programs and applications.
  • Resolved Type and Type concerns with little oversight.

Senior Advisor

Concentrix
Gurugram
07.2021 - 07.2022
  • Earned accreditation and certification in Area of certification as senior advisor.
  • Mentored and trained highly talented staff, which prepared team members for providing exemplary service to clients.
  • Recruited, trained and mentored junior financial and support staff to generate ideas, share knowledge and grow firm.

Customer Service Representative

IGT Solutions Private Limited
Gurugram
12.2019 - 06.2021
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.

Education

Bachelor Of Arts - English

Delhi University
Delhi
07.2018 - 10.2021

Professional Speaker - English

British Council of India
Delhi
01.2018 - 07.2018

Skills

Customer service expert

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Timeline

Senior Support Executive

British Telecom
08.2022 - Current

Senior Advisor

Concentrix
07.2021 - 07.2022

Customer Service Representative

IGT Solutions Private Limited
12.2019 - 06.2021

Bachelor Of Arts - English

Delhi University
07.2018 - 10.2021

Professional Speaker - English

British Council of India
01.2018 - 07.2018
Akshita AggarwalCustomer Service Advisor