AKSHITA KAUSHAL

Key Result Areas:

• Serves as primary customer contact to promote quality customer service and increase business within the branch location. Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.

• Analyzing customers needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepare repair plans,schedules work, and provides status updated to customers on repair work.

• Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plans with the Service Supervisor/Team Lead prior to customer contact.

• Working with the Service Supervisor and/or Team Lead to schedule job assignments.

• Developed positive relationships with key customers; resolves customer concerns regarding Cummins' or distributor warranties; explain charges to customers.

• Monitoring key performance metrics for the workshop, including labor productivity and customer satisfaction. • Preparing and processing invoices for services rendered, tracking payments, and resolving billing discrepancies.

• Assisting in the creation and management of service agreements or contracts with clients, outlining terms, conditions, and service level agreements.

• Keeping track ofservice-related inventory,supplies, or equipment to ensure smooth service operations.

• Creating and maintaining service-related documentation, including manuals, procedures, and guidelines

Key Result Area

• · Working closely with the Direct Channel Partners and for achieving the sales targets of B2B sales.
• · Planning and execution of schemes for driving the primary and secondary sales.
• · Handling &training the DSPs about the products and schemes.