PRATHAMESH NALIN PARMAR

• Authorised Person Management: Oversee registration, cancellation, modifications, and membership transfers for Authorised Persons. Revamped the Authorised Person portal to streamline processes and improve user experience.
• CTCL (Compute to Computer Link) Operations: Manage the creation, modification, and disablement of 12-digit CTCL terminals. Conduct reconciliation activities for CTCL terminals and oversee the NISM certification processes. Handle restructuring projects for the 12-digit CTCL terminal module.
• Operational Support Process: Manage processes related to Authorized Signatories, Fidelity Insurance, and Base Minimum Capital (BMC) follow-ups. Prepare internal MIS reports and submissions for SEBI and Exchange compliance. Lead periodic SEBI and internal audits to ensure regulatory compliance.
• Process Optimization: Regularly review and update process manuals to identify automation opportunities. Submit Change Requests to the technology team and collaborate on Business Requirement Specifications (BRS). Facilitate knowledge transfer (KT) sessions to developers and QA teams, and conduct QA environment testing for quality assurance.
• Team Leadership & Training: Conduct induction training for new employees, ensuring thorough understanding of back-office operations and procedural changes. Manage team performance to meet turnaround times (TAT), handle escalations, and maintain process adherence to compliance standards.
• Billing Process: Oversee accurate & timely billing processes for Authorised person Registration, Cancellation & Annual Maintenance Charges (AMC), Late submission of Insurance policy, CTCL penalty for non-reporting, Status Report fees, Quarterly charges for Internet user id and Nextra (Trading software) terminal id charges.

• Analyzed business processes to identify opportunities for automation, enhancing customer satisfaction.
• Prepared detailed Change Request Documents and coordinated implementation with the technology team.
• Created Business Requirement Specifications (BRS) for project goal alignment.
• Delivered KT sessions to Developers and QA teams, ensuring seamless project execution.
• Conducted thorough testing in the QA environment and provided formal sign-off on successful deployments.

During my tenure, I successfully executed the following projects:

• Revamped the Authorised Person registration process
• Migrated the AP cancellation and insurance process from Jotform to the NCDEX portal
• Restructured the existing 12-digit CTCL terminal module
• Developed user manuals for all Back Office processes

• Managed the portfolio of mapped clients, recommending investment options in equity, derivatives, mutual funds, bonds, fixed deposits, and insurance.
• Generated revenue from clients through brokerage and sales of additional financial products.
• Generated leads for new trading and demat account openings.
• Built and nurtured business relationships with mapped clients, meeting regularly to understand their financial goals.
• Provided daily trading assistance and monitored clients’ trading positions.

• Managed portfolios of mapped clients, recommending a range of investment options such as equity, derivatives, mutual funds, bonds, fixed deposits, and insurance.
• Drove revenue generation through brokerage and sales of financial products.
• Generated leads for new trading and demat accounts.
• Fostered long-term business relationships with mapped clients, ensuring satisfaction and continued engagement.
• Assisted clients with day-to-day trading queries and monitored their trading positions for optimal outcomes.