Akshita Pradhan

• Currently working on GuideWire ClaimsCentre for Property and Auto Claims.
• Extensively worked on implementation and support of Accenture Life Insurance Platform (ALIP) product suite with specialization in Product Configuration and support to Actuarial, data analytics and reporting for Life and Annuity products.
• Worked on Deferred Variable Annuities, Immediate Annuities, Term Life
• Gather Business Requirements from key client stakeholders which includes client's business team, compliance, product management & actuaries.
• BRD documentation and coordination with all IT teams/external vendors
• Understand business requirements and mapping the requirements-to-specification matrix (RSM)
• Refine business requirements in collaboration with Development Product Owners
• Analysis of business requirements related to Issue, Service and claims process of insurance lifecycle.
• Development and implementation of product and business configuration changes while coordinating with onshore/nearshore/offshore teams.
• Research technical nuances and configuration capabilities to implement features and user stories.
• Configuring the Policy Management, Transaction, Disbursement and Termination processing screens by setting up the rules, page groups and workflows to meet product requirements.
• Resolving issues faced by business users of the application, analyzing real defects, classifying them, estimating effort needed, designing the solution, configuring the changes and demonstrating changes to business users.
• Redesigned Reinstatement process for a new product as per business requirements.

• Generated increased customer interest with innovative marketing strategies.
• Utilised social media platforms for boosting company's online presence.
• Fostered client loyalty through excellent communication and service skills.

Deliverables:
As a L1 Support Engineer:
· Support the operational environment that provides the company client facing applications and meets the requirements of service availability and recoverability.
· Coordinate, plan and perform application deployments.
· Routinely identify operational problems by observing and studying system architect, functionality and performance results.

As an L2 Support Engineer :
These deliverables are in addition to our role as L1 SE:
· Organize and facilitate outage events management activities such as outage status communication, problem determination activities and root cause analysis.
· Capture and report application availability metrics.
· Develop, maintain and operate automated application deployment scripts and software solutions which automate the traditional role of a system administrator or support engineers.