Akshita Srivastava
Operations Manager
Bengaluru
Summary
To work with a professional, progressive and reputed organization and take up challenging opportunities that provides scope to develop and update knowledge and skills and also to be part of a team that dynamically work towards the growth of the company.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Operations Manager
VCare Hospitality India Pvt Ltd
08.2024 - Current
- Streamlined operations by implementing process improvements, enhancing workflow efficiency across departments.
- Led cross-functional teams to execute strategic initiatives, driving operational excellence and cost reduction.
- Developed and maintained standard operating procedures, ensuring compliance and consistency in operations.
- Mentored staff in best practices, fostering a culture of continuous improvement and professional development.
- Analyzed performance metrics to identify areas for enhancement, resulting in optimized resource allocation.
- Facilitated training sessions to improve team competencies, boosting overall productivity and employee engagement.
- Collaborated with senior leadership to develop long-term operational strategies, aligning resources with business objectives.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Assistant Workplace Delivery Manager
Jones Lang LaSalle Inc
09.2021 - 08.2024
- Client Engagement
- Customer Relationship
- Complaint Handling
- Managing Budgets and ensuring cost-effectiveness under guidance of Facility manager
- Ensuring that clients requirements and issues are been taken care
- Consistently providing valuable support in project coordination and execution
- Coordinating with manpower vendors for hiring, PES clearance and managing attrition level and staff work efficiency
- Managing and raising quarterly AMC PO’s as per budget requirements
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
- Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
- Contacted suppliers and vendors about issues with deliveries or products.
- Enhanced team performance by providing regular feedback, coaching, and training opportunities.
Assistant Manager Facilities
ClayWorks Spaces Technologies Pvt Ltd
06.2020 - 08.2021
- Training of staff
- Client Engagement
- Customer Relationship
- Oversee new client onboarding and client move out of space
- Complaint Handling
- Handling E-Commerce platform/ Marketing /Payrolls/Hiring
- Managing Budgets and ensuring cost-effectiveness
- Allocating and managing space between all centers
- Ensuring that facilities meet government regulations and environment, health and safety standards
- Advising business on increasing energy efficiency and saving
- Overseeing projects, refurbishments, renovations
- Drafting reports and making recommendations
- Overseeing and agreeing on contracts and providers for services including security, housekeeping, pantry, gardening and monthly procurements
- Supervising multi-displinary teams of staff including housekeeping, maintenance, pantry and security across all centers
- Ensuring the basic facilities are well- maintained and conducting proactive maintenance
- Responsible for professional development of each team member
- Regular meetings with entire team to ensure team is aligned on key initiatives and goals
- Weekly One-on-one meetings with team members to review the status of their work
- Performance review of team members
- Tenure: 1 year 02 months
Housekeeping Executive
Renaissance Bengaluru Race Course Hotel
09.2018 - 02.2020
- Handling floors operations
- Minibar
- Lost and Found
- Training of staff
- Desk Operations
- Guest Engagement
- Guest Preference
- Complaint Handling
- Outsource Contract Handling
- Tenure: 1year 5 months
Housekeeping Executive
Taj Fort Aguada Resorts and Spa Goa
09.2016 - 08.2018
- Handling floors operations
- Minibar
- Lost and Found
- Training of staff
- Desk Operations
- Tenure: 2 Years
Housekeeping Management Training
The Oberoi Centre of Learning and Development
07.2015 - 02.2016
- Left the training due to some personal reasons.
- Tenure: 8 Months
Housekeeping Assistant (OCER)
The Oberoi New Delhi
07.2013 - 07.2015
- Making rooms.
- Guest interaction
- Taking care of guest preferences
- Handling minibar
- Desk Operations
Education
MBA - Human Resources and Marketing
Jain University
01.2023
B.Sc. - Hospitality & Hotel Administration
ASAN Memorial IHMCT
01.2013
Senior Secondary - undefined
K.V. Air Force Station Jamnagar Gujarat
01.2010
Secondary - undefined
K.V. Air Force Station Jamnagar Gujarat
01.2008
Skills
Operations management
Team leadership
Decision-making
Customer retention
Inventory management
Client relationships
Staff training
Customer relationship management
Staff development
Performance evaluations
Interests
Travelling To New Places, Computer & Peripherals, Listening to music, Reading Novels, Playing Badminton and Basketball
Timeline
Operations Manager
VCare Hospitality India Pvt Ltd
08.2024 - Current
Assistant Workplace Delivery Manager
Jones Lang LaSalle Inc
09.2021 - 08.2024
Assistant Manager Facilities
ClayWorks Spaces Technologies Pvt Ltd
06.2020 - 08.2021
Housekeeping Executive
Renaissance Bengaluru Race Course Hotel
09.2018 - 02.2020
Housekeeping Executive
Taj Fort Aguada Resorts and Spa Goa
09.2016 - 08.2018
Housekeeping Management Training
The Oberoi Centre of Learning and Development
07.2015 - 02.2016
Housekeeping Assistant (OCER)
The Oberoi New Delhi
07.2013 - 07.2015
B.Sc. - Hospitality & Hotel Administration
ASAN Memorial IHMCT
Senior Secondary - undefined
K.V. Air Force Station Jamnagar Gujarat
Secondary - undefined
K.V. Air Force Station Jamnagar Gujarat
MBA - Human Resources and Marketing
Jain University
Languages
English
Hindi
Disclaimer
Date- 2024-03-20 Akshita Srivastava
Key Plus-Points
- Good communication skills
- Excellent customer service skills
- Efficient worker with an eye for detail
- Friendly and approachable attitude towards team members
- Passion for hospitality and outstanding customer service
Industrial Training
- Two Weeks Training in At Your Service Department in COURTYARD BY MARIOTT CHENNAI
- Seventeen Weeks Industrial Training in RAJ RESORTS GOA
- Two Months Training in Housekeeping Department in RADISSON BLU HOTEL AMRITSAR
Disclaimer
Date- 2024-03-20 Akshita Srivastava
Key Plus-Points
- Good communication skills
- Excellent customer service skills
- Efficient worker with an eye for detail
- Friendly and approachable attitude towards team members
- Passion for hospitality and outstanding customer service