AKSHITA TRIVEDI
NEW DELHI
Summary
Dynamic and dedicated professional with extensive experience at Air India Limited, excelling in customer service and emergency response. Proven ability to resolve complex issues while ensuring passenger safety and satisfaction. Skilled in effective communication and safety management, consistently enhancing the travel experience for diverse clientele.
Proactive professional offering several years working in airline industry. Adept at responding to intense emergency situations with calm and professionalism. Pursuing crew member position focused on providing exceptional customer service to passengers.
Customer-focused Cabin Crew Member with experience in providing world-class service to passengers on diverse international flights. Possess strong safety and emergency handling skills along with established expertise in customer service, complaint resolution, and communication. Proven ability to stay calm under pressure and make decisive decisions that ensure passenger satisfaction while adhering to high safety standards. Previous roles have resulted in improved customer loyalty and recognition for exceptional performance from team leaders.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Cabin Crew Member
Air India Limited
11.2023 - Current
- Ensured passenger safety by conducting pre-flight safety briefings.
- Assisted passengers with boarding and deplaning procedures efficiently.
- Provided excellent customer service by addressing passenger inquiries and concerns.
- Managed in-flight beverage and meal service to enhance passenger experience.
- Responded promptly to in-flight emergencies by following established protocols.
- Communicated effectively with customers using English language skills.
- Followed company regulations and rules promoting safe environment for both travelers and employees.
Customer Service Representative
Air India Sats
04.2021 - 04.2022
- Air india sats is one of the largest airline goundhandling company who handle all the processof air travel at airport . They handles multipleairlines and are working excellent over it .currently i am handling the most largest airlineof our country which is air india limited . i'mlearning many different factors for aviationindustry as currently handling international flightbaggage checkin and custom clearances forpassengers . Things i have learnt so far-Clarified customer issues and determinedroot cause of problems to resolve product orservice complaints.Offered advice and assistance to customers,paying attention to special needs or wants.Maintained customer satisfaction withforward-thinking strategies focused onaddressing customer needs and resolvingconcerns.
Education
Master of Arts - Travel and
IGNOU
New delhi 08.2021 - 01.2026
Bachelor of Arts - Tourism Administration
Amity University
Noida 07.2018 - 04.2021
Skills
- Customer service
- Problem resolution
- Emergency response
- Safety management
- Effective communication
- Cultural awareness
- Time management
- Security measures
- Emergency procedures
- Company policy adherence
- Assertiveness
- Passenger assistance
- VIP services
Languages
English
Advanced
C1
Hindi
Proficient
C2
Timeline
Cabin Crew Member
Air India Limited
11.2023 - Current
Master of Arts - Travel and
IGNOU
08.2021 - 01.2026
Customer Service Representative
Air India Sats
04.2021 - 04.2022
Bachelor of Arts - Tourism Administration
Amity University
07.2018 - 04.2021