Bhavuk Malhotra
New Delhi
Summary
Organized and dependable sales professional with expertise in mortgage refinancing, security systems sales, payroll support, quality assurance, and human resources. Demonstrated ability to manage multiple priorities, build and maintain client relationships, and deliver consistent revenue growth. Proficient in CRM management and compliance, with strong communication and negotiation skills.
Overview
4
4
years of professional experience
Work History
Sales Associate
Halcome Private Ltd
New Delhi
04.2024 - 03.2025
- Specialized in refinancing mortgages and collaborating with ADT to sell security systems.
- Achieved 25% sales growth through strategic prospecting and targeted marketing campaigns.
- Strengthened customer relationships, enhancing retention and referral rates by 30%.
- Employed persuasive communication and negotiation techniques to secure high-value deals.
- Maintained comprehensive records of sales activities in CRM for data-driven decision-making.
CET Specialist Agent – Payroll Help Desk
PeopleStrong Company
New Delhi
01.2023 - 03.2024
- Managed payroll processing for over 100 employees, ensuring accuracy and timely delivery.
- Achieved a 95% resolution rate by addressing payroll inquiries and discrepancies efficiently.
- Maintained confidentiality in handling sensitive compensation and benefits information.
- Executed data entry, validation, and tax compliance reporting utilizing Microsoft Excel.
Assistant – Quality Check Department
Tech Repair 247
New Delhi
08.2022 - 12.2022
- Conducted call quality assessments to ensure adherence to service standards.
- Identified and documented irregularities, collaborating with cross-functional teams for corrective actions.
- Maintained audit-ready records and facilitated training sessions, improving compliance by 20%.
Intern – Human Resources Department
Hotel Asia
Jammu
02.2022 - 07.2022
- Coordinated recruitment activities, including interview scheduling and candidate communications.
- Managed HR documentation, record-keeping, and policy research to support compliance.
- Assisted in employee engagement initiatives, contributing to a 15% increase in satisfaction scores.
Assistant Organizer – Event Management
Hotel Ritz
Jammu
09.2021 - 01.2022
- Assisted in planning and executing corporate and social events, overseeing logistics, venue setup, and vendor coordination.
- Captured client requirements, monitored timelines, and ensured seamless event execution.
- Analyzed post-event feedback and prepared recommendations, enhancing client satisfaction by 10%.
Intern – Human Resources Department
Duggal Industries
New Delhi
01.2021 - 08.2021
- Facilitated onboarding processes, guided new hires through orientation and training.
- Conducted employee satisfaction surveys and recommended engagement strategies.
- Organized internal events and maintained HR office documentation.
Education
Bachelor of Business Administration -
Institute of Information Technology And Management
Delhi10-2020
Senior Secondary Certificate -
Adarsh Public School
New Delhi03-2017
Skills
- Mortgage refinancing and security systems sales
- Client engagement and retention
- Negotiation and persuasion
- Microsoft Office (Excel, PowerPoint)
- Data entry and validation
- Quality assurance and compliance
Projects
Swachh Bharat Abhiyan: Led campus and community cleanliness drives, including tree plantation initiatives to promote environmental sustainability.
Accomplishments
- Best bowler, inter-college cricket league
- 3rd place, state roller skating competition
Timeline
Sales Associate
Halcome Private Ltd
04.2024 - 03.2025
CET Specialist Agent – Payroll Help Desk
PeopleStrong Company
01.2023 - 03.2024
Assistant – Quality Check Department
Tech Repair 247
08.2022 - 12.2022
Intern – Human Resources Department
Hotel Asia
02.2022 - 07.2022
Assistant Organizer – Event Management
Hotel Ritz
09.2021 - 01.2022
Intern – Human Resources Department
Duggal Industries
01.2021 - 08.2021
Bachelor of Business Administration -
Institute of Information Technology And Management
Senior Secondary Certificate -
Adarsh Public School