Music, Dancing, Badminton, Cricket and Swimming
Akshith Shankar
Working As Front Office Assistant
Bengaluru,KA
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Reliable and upbeat CSR successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Enthusiastic CSR eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Team Management.
Overview
1
1
Language
2
2
years of post-secondary education
2
2
years of professional experience
Work History
Front Office / Customer Service
Coastal Kings
Bangalore, Karnataka
09.2020 - Current
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Issued receipts and processed refunds, credits, or exchanges.
- Maintained up-to-date knowledge of Room Reservations, payment policies and security standards.
- Discussed Hotel Policies with customers, outlined restrictions and educated on policies.
- Answered questions about Hotel policies and concerns to support positive customer experiences.
- Increased sales by offering advice on Stay & Food and promoting additional products.
- Checked prices for customers and processed items sold by scanning barcodes.
- Monitored customers for signs of security concerns and escalated issues to management.
- Organized Brand merchandise racks and displays to promote and maintain visually appealing environments.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Assisted customers by answering questions and fulfilling requests.
- Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
- Used Hotel knowledge, sales abilities and customer relations skills to drive substantial sales increases in Customer Service.
CSR - Internship
Sheraton Grand - Whitefield
Bangalore, Karnataka
05.2019 - 10.2020
- Provided primary customer support to internal and external customers in fast-paced environment.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Provided information to customers regarding Hotel charge card and loyalty program and helped to open and activate new accounts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Industrial Trainee
Royal Orchid Hotel - Bengaluru
Bangalore, Karnataka
12.2017 - 02.2018
- Studied functional relationships between different operational areas to better understand importance and impact of different decisions and protocols.
- Produced reports and papers for various audiences, adjusting level of technical wording based on intended use.
- Assisted with emergency response by conveying important communications and bringing safety equipment.
- Worked closely with industrial professionals such as GM - Operations to expand upon acquired training with practical knowledge.
Education
2 Years Diploma in Hotel Management - Hotel Management
Larkspur School of Learning Bangalore
Bengaluru 03.2018 - 03.2020
Skills
Efficient customer service expert
undefinedInterests
Timeline
Front Office / Customer Service
Coastal Kings
09.2020 - Current
CSR - Internship
Sheraton Grand - Whitefield
05.2019 - 10.2020
2 Years Diploma in Hotel Management - Hotel Management
Larkspur School of Learning Bangalore
03.2018 - 03.2020
Industrial Trainee
Royal Orchid Hotel - Bengaluru
12.2017 - 02.2018
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