Summary
Overview
Work History
Education
Skills
Timeline
Generic

Akshitha Jallapalli

Customer Service Representative
Hyderabad,TG

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
3
3
Languages

Work History

Process Associate

Genpact
02.2020 - 06.2023
  • Increased efficiency and team productivity by promoting operational best practices.
  • Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
  • Analyzed process flows and identified areas of improvement to increase productivity.
  • Improved process efficiency by streamlining workflows and identifying areas for improvement.
  • Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
  • Ensured accurate data entry through consistent review of inputted information, reducing occurrences of discrepancies or errors significantly over time.
  • Collected, arranged, and input information into database system.
  • Assessed products or services to evaluate conformance with quality standards.
  • Influenced positive change by utilizing constructive feedback from colleagues and supervisors to implement improvements in personal work habits.

Support Officer

Knoah Solutions Private
05.2018 - 12.2019
  • Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
  • Managed specialist team to provide technical assistance and customer service.
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices, ensuring top-quality service delivery at all times.
  • Implemented and developed customer service training processes.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Researched and identified solutions to technical problems.
  • Installed and configured operating systems and applications.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Worked well in a team setting, providing support and guidance.
  • Managed high call volume during peak hours, maintaining exceptional service standards under pressure.

Education

Bachelor of Computer Applications -

Avanthi Degree College
Hyderabad, India
04.2001 -

Skills

Problem-solving abilities

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Timeline

Process Associate

Genpact
02.2020 - 06.2023

Support Officer

Knoah Solutions Private
05.2018 - 12.2019

Bachelor of Computer Applications -

Avanthi Degree College
04.2001 -

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Akshitha JallapalliCustomer Service Representative