Akshitha Rupali

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.

• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

• Followed up with customers to collect outstanding payments and reduce overdue balances.
• Maintained accurate collection records in CRM systems.
• Negotiated payment plans and resolved billing discrepancies.
• Monitered aging reports and prioritized high-risk accounts.
• Coordinated with internal teams to resolve invoice disputes.
• Ensured timely recovery while maintaining positive customer relationships.

Skills Gained: Accounts receivable, negotiation, financial documentation, customer handling.