Summary
Overview
Work History
Education
Skills
Timeline
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Akshmala Aruna Mengji

Akshmala Aruna Mengji

Operations Manager
Mumbai

Summary

To obtain a position that will enable me to use my strong organizational and team handling skills, which help to enhance my abilities within the field and obtain better exposure for the advancement, promotion and value for the organization.

Overview

5
5
years of professional experience
5
5
years of post-secondary education

Work History

Manager-Operations and Business Development

VALUECRAFTZ ADVISORS LLP
Mumbai
12.2021 - Current
  • Liaison with the Management team to manage, maintain and efficiently operate the Zoho One platform by integrating and automating the processes
  • Perform database segmentation, identify target audiences, create email lists, purge non-deliverable addresses, opt-outs and recipients unlikely to engage.
  • Manage CRM and other marketing and operating tools to ensure that actions taken on emails trigger the proper workflows - automated email confirmations, notifications, billing, delivery etc.
    Deliver and maintain analytics reporting that measures the performance of each campaign and marketing initiative on a daily, weekly, monthly, and annual basis.
  • Implement continuous optimization of marketing platform features/tools, and related processes to ensure the team remains agile and responsive to the business.
  • Drive continuous improvements in the business models by tracking core business metrics related to the operations and improving the efficiency of the business operations.
  • Lead deal marketing materials delivery efforts.
  • Add value strategy articulation/ongoing growth, marketing and other areas.
  • Work on buy-side/sell-side target lists for client projects.

Assistant Manager-Process Excellence

AMPA ORTHODONTICS PVT LTD
Mumbai
05.2021 - 12.2021
  • Identify key metrics and create dashboards
  • Drive Tech implementation
  • Identify learning needs, and devise strategies that best fit the requirement
  • Suggest process changes to enhance customer experience and business operations
  • Creating SOPs and implementing process changes
  • Manage different projects and ensure a smooth transition
  • Manage a team of Operations executives and deliver the business requirements
  • Data Operations from CRM and Accounts reconciliation
  • Co-ordinate with the tech team to enhance/improve Salesforce & workspace as per business requirements

Sales Team Leader

AMPA ORTHODONTICS PVT LTD
Mumbai
05.2021 - 05.2021
  • Set up & Lead a team of 10 to 15 B2C sales counsellors
  • Distribute targets within the team & be accountable for monthly target achievement
  • Develop strategies and operational plans to achieve sales targets
  • Provide the team with vision and objectives and manage key performance indicators
  • Set the monthly, weekly, and daily Targets for the team and ensure that the team targets are achieved
  • Maintain the sales report of the team
  • Conduct weekly reviews for performance and training
  • Conduct Salesforce training sessions for Team leaders and counsellors

Sales Team Leader

WHITEHAT EDUCATION PVT LTD
Mumbai
03.2020 - 12.2020
  • Set up & Lead a team of 10 to 15 B2C sales counsellors
  • Distribute targets within the team & be accountable for monthly target achievement
  • Develop strategies and operational plans to achieve sales targets
  • Provide the team with vision and objectives and manage key performance indicators
  • Set the monthly, weekly, and daily Targets for the team and ensure that the team targets are achieved
  • Maintain the sales report of the team
  • Conduct weekly reviews for performance and training
  • Conduct Salesforce training sessions for Team leaders and counsellors

Service and Sales Officer

CITI BANK NA
Mumbai
10.2017 - 02.2020
  • Ensure customer service excellence by displaying complete onus to the customer's query/ problems
  • Delivering service with requisite courtesy and accuracy and escalating/highlighting customer problem Incidences
  • Nil Defects (100% adherence to product and process) and customer complaints
  • Ensuring excellent SLS scores and process efficiency by achieving set targets of call quality

Education

Post graduate diploma - Finance Management

Welingkar Institute of Management
Mumbai
01.2021 - 01.2023

Bachelor of Science - Mathematics

Sri Sathya Sai Institute of Higher Learning(SSSIHL
Anantapur
06.2012 - 04.2015

Skills

    Operations

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Timeline

Manager-Operations and Business Development

VALUECRAFTZ ADVISORS LLP
12.2021 - Current

Assistant Manager-Process Excellence

AMPA ORTHODONTICS PVT LTD
05.2021 - 12.2021

Sales Team Leader

AMPA ORTHODONTICS PVT LTD
05.2021 - 05.2021

Post graduate diploma - Finance Management

Welingkar Institute of Management
01.2021 - 01.2023

Sales Team Leader

WHITEHAT EDUCATION PVT LTD
03.2020 - 12.2020

Service and Sales Officer

CITI BANK NA
10.2017 - 02.2020

Bachelor of Science - Mathematics

Sri Sathya Sai Institute of Higher Learning(SSSIHL
06.2012 - 04.2015
Akshmala Aruna MengjiOperations Manager