Akshmala Aruna Mengji
Operations Manager
Mumbai
Summary
To obtain a position that will enable me to use my strong organizational and team handling skills, which help to enhance my abilities within the field and obtain better exposure for the advancement, promotion and value for the organization.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Manager-Operations and Business Development
VALUECRAFTZ ADVISORS LLP
Mumbai
12.2021 - Current
- Liaison with the Management team to manage, maintain and efficiently operate the Zoho One platform by integrating and automating the processes
- Perform database segmentation, identify target audiences, create email lists, purge non-deliverable addresses, opt-outs and recipients unlikely to engage.
- Manage CRM and other marketing and operating tools to ensure that actions taken on emails trigger the proper workflows - automated email confirmations, notifications, billing, delivery etc.
Deliver and maintain analytics reporting that measures the performance of each campaign and marketing initiative on a daily, weekly, monthly, and annual basis. - Implement continuous optimization of marketing platform features/tools, and related processes to ensure the team remains agile and responsive to the business.
- Drive continuous improvements in the business models by tracking core business metrics related to the operations and improving the efficiency of the business operations.
- Lead deal marketing materials delivery efforts.
- Add value strategy articulation/ongoing growth, marketing and other areas.
- Work on buy-side/sell-side target lists for client projects.
Assistant Manager-Process Excellence
AMPA ORTHODONTICS PVT LTD
Mumbai
05.2021 - 12.2021
- Identify key metrics and create dashboards
- Drive Tech implementation
- Identify learning needs, and devise strategies that best fit the requirement
- Suggest process changes to enhance customer experience and business operations
- Creating SOPs and implementing process changes
- Manage different projects and ensure a smooth transition
- Manage a team of Operations executives and deliver the business requirements
- Data Operations from CRM and Accounts reconciliation
- Co-ordinate with the tech team to enhance/improve Salesforce & workspace as per business requirements
Sales Team Leader
AMPA ORTHODONTICS PVT LTD
Mumbai
05.2021 - 05.2021
- Set up & Lead a team of 10 to 15 B2C sales counsellors
- Distribute targets within the team & be accountable for monthly target achievement
- Develop strategies and operational plans to achieve sales targets
- Provide the team with vision and objectives and manage key performance indicators
- Set the monthly, weekly, and daily Targets for the team and ensure that the team targets are achieved
- Maintain the sales report of the team
- Conduct weekly reviews for performance and training
- Conduct Salesforce training sessions for Team leaders and counsellors
Sales Team Leader
WHITEHAT EDUCATION PVT LTD
Mumbai
03.2020 - 12.2020
- Set up & Lead a team of 10 to 15 B2C sales counsellors
- Distribute targets within the team & be accountable for monthly target achievement
- Develop strategies and operational plans to achieve sales targets
- Provide the team with vision and objectives and manage key performance indicators
- Set the monthly, weekly, and daily Targets for the team and ensure that the team targets are achieved
- Maintain the sales report of the team
- Conduct weekly reviews for performance and training
- Conduct Salesforce training sessions for Team leaders and counsellors
Service and Sales Officer
CITI BANK NA
Mumbai
10.2017 - 02.2020
- Ensure customer service excellence by displaying complete onus to the customer's query/ problems
- Delivering service with requisite courtesy and accuracy and escalating/highlighting customer problem Incidences
- Nil Defects (100% adherence to product and process) and customer complaints
- Ensuring excellent SLS scores and process efficiency by achieving set targets of call quality
Education
Post graduate diploma - Finance Management
Welingkar Institute of Management
Mumbai 01.2021 - 01.2023
Bachelor of Science - Mathematics
Sri Sathya Sai Institute of Higher Learning(SSSIHL
Anantapur 06.2012 - 04.2015
Skills
Operations
Process Improvements
Process Excellence
Salesforce
CRM
Team Handling
Leadership
Business Development
Sales
Timeline
Manager-Operations and Business Development
VALUECRAFTZ ADVISORS LLP
12.2021 - Current
Assistant Manager-Process Excellence
AMPA ORTHODONTICS PVT LTD
05.2021 - 12.2021
Sales Team Leader
AMPA ORTHODONTICS PVT LTD
05.2021 - 05.2021
Post graduate diploma - Finance Management
Welingkar Institute of Management
01.2021 - 01.2023
Sales Team Leader
WHITEHAT EDUCATION PVT LTD
03.2020 - 12.2020
Service and Sales Officer
CITI BANK NA
10.2017 - 02.2020
Bachelor of Science - Mathematics
Sri Sathya Sai Institute of Higher Learning(SSSIHL
06.2012 - 04.2015