Overview
Work History
Education
Skills
Timeline
Generic

Akshta Singh

Pune

Overview

4
4
years of professional experience

Work History

Process Associate

Tata consultancy service
Pune
02.2024 - Current
  • Identified needs of customers promptly and efficiently.
  • Participated in regular team meetings and provided input on ways to improve existing processes.
  • Assessed company operations for compliance with safety standards.
  • Performed data entry tasks to update customer records and maintain accuracy of information.
  • Maintained positive working relationship with fellow staff and management.
  • Resolved customer service inquiries within established time frames while maintaining a high level of quality assurance.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked effectively in team environments to make the workplace more productive.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Recognized by management for providing exceptional customer service.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Technical Support Advisor

Tech Mahindra
Pune
01.2023 - 02.2024
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Maintained positive working relationship with fellow staff and management.
  • Assisted customer in understanding products, components and systems using technical demonstration.
  • Handled customer service issues by providing guidance or escalating for advanced support.
  • Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
  • Managed the configuration and setup of customer accounts and systems.
  • Maintained up-to-date knowledge of the latest technology trends, tools, and best practices in technical support.
  • Guided customers through step-by-step solutions in a clear and concise manner.
  • Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
  • Monitored server performance and troubleshot any errors or issues that arose.
  • Implemented feedback from customer satisfaction surveys to improve service quality.
  • Used remote login tools to assist clients with technical and product questions.
  • Participated in regular team meetings for status updates and brainstorming ideas.
  • Provided support to customers via telephone, email and online chat.
  • Conducted remote diagnostics to identify and solve technical problems.
  • Assisted customers with various types of technical issues via email, live chat, and telephone.
  • Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
  • Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
  • Diagnosed hardware and software problems related to customer's environment.
  • Updated customer information and account status in the database following each interaction.
  • Demonstrated advanced product knowledge to solve customer issues.
  • Walked customers through common phone hardware and software configurations to maximize service functionality.
  • Served as first point of contact for incoming technical service calls and emails.
  • Performed system configuration changes according to customer requirements.
  • Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
  • Worked with internal teams to deliver accurate information to customers and service accounts.
  • Developed and maintained strong relations with customers to meet quality expectations.

Customer Service Executive

Amazon
Pune
06.2020 - 01.2023
  • Responded promptly to emails sent by customers seeking assistance.
  • Performed follow-up calls to customers regarding their inquiries or orders.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
  • Contacted supervisor immediately when issues required escalation to avoid lost revenue.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Strengthened customer retention by offering discount options.
  • Processed orders accurately and efficiently in accordance with company policies.
  • Tracked customer complaints and followed up to ensure resolution was achieved.
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Promoted available products and services to customers during service, account management and order calls.
  • Monitored customer feedback regularly to identify areas for improvement in services offered.
  • Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
  • Developed strong relationships with customers by providing knowledgeable advice on products and services.
  • Explained benefits and advantages of different product and service offerings to customers.
  • Communicated effectively with team members to ensure timely response times for customers.
  • Assisted customers with product returns or exchanges according to established guidelines.
  • Identified opportunities for process improvement within the customer service department.
  • Provided prompt and courteous service to customers via phone, email, and chat.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Ensured that all customer queries were handled quickly and professionally.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Recognized by management for providing exceptional customer service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked effectively in team environments to make the workplace more productive.

Education

High School Diploma -

Cygent Public School
Pune
06-2024

Skills

  • Problem solving
  • Excel
  • User Training
  • Microsoft word
  • Power Point Presentation
  • Strong communication skill
  • Analysis

Timeline

Process Associate

Tata consultancy service
02.2024 - Current

Technical Support Advisor

Tech Mahindra
01.2023 - 02.2024

Customer Service Executive

Amazon
06.2020 - 01.2023

High School Diploma -

Cygent Public School

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Akshta Singh