Akshy Ramasubbu
Chennai
Summary
Dynamic ServiceNow Senior Consultant at LTIMindtree with over 5 years of expertise in ITSM, CMDB, HRSD, and ITOM. Demonstrated success in developing tailored solutions that enhance user experiences through innovative service catalogs and dashboards. Proficient in scripting and automation, delivering impactful results while fostering cross-team collaboration. Dedicated to driving continuous improvement and achieving operational excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
ServiceNow Senior Consultant
LTIMindtree
Chennai
09.2025 - Current
- Executed end-to-end Lead to Cash capabilities as a member of the SOM Implementation team.
- Developed multiple product offerings, characteristics, and fulfillment flows leading to CI creation.
- Created enrichment activities, including Jeopardy tasks, for multiple offerings.
- Tailored CSM portal to meet specific requirements.
- Integrated ServiceNow SOM module with Pricing system to enable real-time pricing updates.
- Set up pricing models based on product specifications, quantities, and features.
- Applied Open state model to adjust characteristics according to user input.
- Developed comprehensive workflow for transitioning quotes from initial state to order creation.
- Created notifications for each stage of the quotation process.
Senior Systems Engineer
CGI
Bengaluru
10.2023 - Current
- Demonstrated expertise in ITSM, HRSD,CMDB, and ITOM integrations.
- Demonstrated expertise in ServiceNow ITSM modules, including Incident, Problem, and Change Management, as well as CMDB for IT asset management.
- Configured service catalog and portal for enhanced user experience.
- Designed and optimized Service Catalog items, including Record Producers and Order Guides. Configured the Service Portal for an intuitive user experience, making service requests and access easier for users.
- Created and maintained scripts for efficient task automation.
- Experienced in Server-Side Scripting (Business Rules, Script Includes) and Client-Side Scripting (Client Scripts, UI Actions, AJAX) to automate processes and improve user interactions.
- Generated insightful reports to enhance performance evaluation.
- Developed customized reports and dashboards for insights into service performance, using Performance Analytics (PA) to track and optimize IT services.
- Implemented efficient mailbox integration. results in inbound mails creating a HR case.
- Participated in Platform upgrade activities.
- Implemented system clone on the lower environments to make the data sync across environment.
- Configured DB view to generate report with data from two different tables.
- Customized portal/widgets and SP pages.
- Created multiple transform maps , import sets to bring in data to the ServiceNow environment with proper validation with the help of Tmap scripts.
- Used the Integration Hub available spoke for Slack to integrate with Slack and MS teams.
Junior ServiceNow Developer
Alten
Chennai
12.2020 - 10.2023
- Experienced in developing and customizing ServiceNow modules, including Incident Management, Catalog Forms, Record Producers, and User Stories. Skilled in integrating third-party applications with ServiceNow using APIs and Integration Hub. Proficient in building complex reports and dashboards to provide insights into service performance.
- Scripting & Automation:
- Hands-on experience with Server Side Scripting for database queries, AJAX for real-time UI updates, and Client-Side Scripting to enhance user interaction. Developed custom solutions using Server-Side Scripting (Business Rules, Script Includes) to automate tasks and ensure seamless workflows.
- Portal & Workspace Configuration:
- Configured and customized the Service Portal for an optimized user experience. Designed and implemented Workspaces to improve task management and visibility for users.
- ServiceNow Administration:
- Familiar with CMDB management, creating Archive Rules for data retention, and setting up Access Control Lists (ACLs) to secure data and control user access across the platform.
Education
Bachelor of Technology - Computer Science
DR. MGR Educational Research Institute
Chennai, India07.2020
Skills
- ServiceNow Development
- ITSM
- CMDB
- HRSD
- ITOM
- SOM
- Platform Upgrades
- Service Catalog
- Record Producers
- Service Portal
- Integrations with external applications
- Scripting JavaScript Server and Client side
- PA
- Reports & Dashboards
- ATF
- System cloning
Websites
Certification
- Certified System Administrator, 10/01/24
- Micro Certifications on Various Modules (ServiceNow), 02/01/25
Accomplishments
- Silver Award winner for two consecutive year at CGI.
- Recognized by Clients for being a constant performer.
Timeline
ServiceNow Senior Consultant
LTIMindtree
09.2025 - Current
Senior Systems Engineer
CGI
10.2023 - Current
Junior ServiceNow Developer
Alten
12.2020 - 10.2023
Bachelor of Technology - Computer Science
DR. MGR Educational Research Institute