Google Cloud, Azure
Years of professional experience
Ashok Kumar Thangavelu
Associate Director
Chennai,Tamil Nadu
Summary
A highly motivated, confident individual with exceptional multi-tasking and organizational skills. Possessing a significant record of achievement in Project & Delivery Management, Account Management in ePublishing, eLearning & RPA domains and able to quickly understand the mission, vision, and values of an organization.
Overview
20
20
9
9
Years of post-secondary education
4
4
Certifications in Project Management & RPA
2
2
Years of Onsite professional experience
Skills
Project, Delivery & Account Management
undefinedWork History
Operations - Automation & Production
Hurix Digital
Chennai
2021 - 2023
- Assisted senior leadership in managing all aspects of operations.
- Delivered services to customer locations within specific timeframes.
- Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
- Guided, lead, and expanded a team of experts engaged in business process automations
- Led teams of up to 20 personnel, supervising daily performance as well as training and improvement plans.
- Formulated automation strategies to bring maximum efficiencies by choosing and implementing the right technology-based solutions
- Handled automation projects for multiple clients across the globe
- Continuous communication with clients and engaged them with best offerings throughout
- Constantly optimized the productivity of the team through reviews of the processes and adding relevant enhancements in the process
- Assisted the business development teams from a technical point of view to explore new clients or new projects with existing clients
- Defined, designed, and implemented process improvements by identifying opportunities to provide benefits to the client organizations
- Supported continuous process and performance improvement for production issues, robustness and compliance.
- Identified the people, process, and technology capabilities required to deliver desired solution
- Assessed risks associated with team activities and implemented appropriate procedures to mitigate potential problems.
Account Management
Hurix Digital
Chennai
2014 - 2021
- Operated as the lead point of contact for all matters specific to the clients
- Gained a strong knowledge and understanding of a clients’ brand and products
- Built and maintained strong, long-lasting customer relationships
- Developed a trusted advisor relationship with key customer stakeholders
- Ensured the timely and successful delivery of our solutions according to customer needs and objectives
- Organized weekly team meetings with project managers and delivery managers
- Involved in the day-to-day management of clients
- Addressed client concerns and ensure the resolution of issues in a timely manner
- Maintained contact with clients - giving them regular updates
- Supervised projects to grow key accounts
- Retained accounts through the development of strong relationships with key decision makers
- Clearly communicated the progress of monthly/quarterly initiatives to internal and external stakeholders
- Forecasted and tracked key account metrics
- Identified and grew opportunities within territory and collaborating with sales teams to ensure growth attainment
- Assisted with high severity requests or issue escalations as needed
Delivery Management
Hurix Digital
Chennai
2010 - 2014
- Reviewed customer requirements and planned and coordinated delivery activities
- Built positive and productive working relationships with customers for business growth
- Analyzed and troubleshooted delivery issues in a timely fashion
- Managed a delivery team to ensure timely and accurate customer deliveries
- Managed daily activities of delivery team and provided direction and guidance as needed
- Performed resource allocations and workload assignments according to delivery requirements
- Ensured that project team maintains high level of competence and operational excellence
- Evaluated the performance of team members and determined training needs
- Served as primary contact for customer inquiries and concerns
- Performed customer negotiations for delivery rates
- Developed process improvements to achieve cost effectiveness and time saving
- Made critical business decisions to meet customer expectations
- Developed scope and budget for delivery projects
- Reported delivery status to customers and developed required delivery documentations
Project Management
Hurix Digital
Chennai
2006 - 2010
- Prepared estimates and detailed project plan for all phases of the projects
- Managed the day-to-day project activities and resources and chaired the project management team meetings
- Provided status reporting regarding project milestones, deliverable, dependencies, risks and issues, communicating across leadership
- Set and continually managed project expectations while delegating and managing deliverable with team members and stakeholders
- Coached, mentored, motivated, and supervised the project teams
- Delivered appropriate and effective executive level communication with the clients & internal stakeholders
- Ensured that projects are proceeding according to scope, schedule, budget and quality standards
- Proven success in providing leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones
- Monitor staff performance and complete performance reviews
Development
Hurix Digital
Chennai
2003 - 2006
- Learned and adapted quickly to new technology and software applications.
- Organized and detail-oriented with a strong work ethic.
- Cultivated interpersonal skills by building positive relationships with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed strong communication and organizational skills through working on group projects.
- Paid attention to detail while completing assignments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Accomplishments
- 20+ Years of overall experience in ePublishing, eLearning domains & Automation
- Certified Project Management Professional (PMP®) & Scrum Product Owner (CSPO®)
- Managed multi-million dollar accounts in Project and Delivery Management as well as Account Management roles.
- Achieved significant cost savings by automating various business processes, internal & external, using RPA tools such as UiPath, Automation Anywhere & MS Power Automate
- Consolidated 2+ Years of Onshore Work Experience in US and Australia with major educational publishers
- Experienced in managing a team of Project Managers & Project Leads in offering various Content Transformation/Conversion Services such as ePub Creation, eBook Creation, Content Ingestion & Conversion
- Proficient in team management within the realm of Digital Media Services, encompassing a diverse range of offerings including the creation of Interactivities, Manipulatives, Videos & Animations, Infographics, Simulations & Virtual Labs.
- Lead a team of Full-Service Content Project Managers for major educational publishers
- Proficient in facilitating knowledge transfers across various projects Onshore and adept at establishing diverse teams for Offshore Development Center (ODC) initiatives.
- Well skilled in Project Management, Delivery Management, Account Management & Robotic Process Automation & AI
Certification
Project Management Professional (PMP)®
Software
UiPath, Automation Anywhere
HTML, XML, CSS
MS Office, MS Project, MS Visio
Adobe Creative Suite/Cloud
Sales Force, JIRA
Python, AI & ML
SQL
Java, ASP
HTML 5, Java Script, VB Script
Education
Bachelor of Science - Chemistry
Madras University
1997 - 2000
Master of Computer Applications - Computer Applications
Bharathidasan University
2000 - 2003
IGNIIT - Information Technology
National Institute of Information Technology
2000 - 2003
Timeline
Certified Scrum Product Owner® (CSPO®)
11-2021
Project Management Professional (PMP)®
04-2021
Operations - Automation & Production
Hurix Digital
2021 - 2023
UiPath RPA Developer Advanced
04-2020
Automation Anywhere Certified Master RPA Professional - Version 11
12-2019
Account Management
Hurix Digital
2014 - 2021
Delivery Management
Hurix Digital
2010 - 2014
Project Management
Hurix Digital
2006 - 2010
Development
Hurix Digital
2003 - 2006
Master of Computer Applications - Computer Applications
Bharathidasan University
2000 - 2003
IGNIIT - Information Technology
National Institute of Information Technology
2000 - 2003
Bachelor of Science - Chemistry
Madras University
1997 - 2000
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