Akthar M

· VC endpoints configuration, installation, and troubleshooting

· Handling the Audio Video related issues

· Handling the project on prem VC devices migration to cloud Webex control Hub

· Handling the incident calls in Cisco Video

· Handling the incidents tickets in Video related issue like P1, P2, P3, P4

· CUCM IP telephony registration & CUC

· Voice mail configuration

· Registration H.323 and SIP configuration

· Adding endpoints in TMS, MCU, VCS

· Incident handling for global support

· Support the bridge call Conference and Monitoring,

· Configuration the Zones in VCS C& VCS E

· Raise the change management in service now

· Working in as a L2 level

· Configuring the new VC endpoints in H.323 and SIP

· Video Endpoints configuration and adding in TMS

· Expressway C & E and Jabber on MRA, on-premises and Hybrid

· VCS-C and VCS-E VC endpoints register and troubleshooting

VC endpoints configuration, installation, and troubleshooting

· Handling the Audio Video related issues

· Handling the project on prem VC devices migration to cloud Webex control Hub

· Handling the incident calls in Cisco Video

· Handling the incidents tickets in Video related issue like P1, P2, P3, P4

· CUCM IP telephony registration & CUC

· Voice mail configuration

· Registration H.323 and SIP configuration

· Adding endpoints in TMS, MCU, VCS

· Incident handling for global support

· Support the bridge call Conference and Monitoring,

· Configuration the Zones in VCS C& VCS E

· Raise the change management in service now

· Working in as a L2 level

· Configuring the new VC endpoints in H.323 and SIP

· Video Endpoints configuration and adding in TMS

· Expressway C & E and Jabber on MRA, on-premises and Hybrid

· VCS-C and VCS-E VC endpoints register and troubleshooting

· VC endpoints configuration, installation and troubleshooting

· Handling the incident calls in Cisco Video

· Jabber and WebEx configuration and troubleshooting

· CUCM IP telephony registration &CUC

· Issue handling

· Registration H.323 and SIP configuration

· Adding endpoints in TMS, VCS

· Handling the MCU and CMS

· Incident handling for global support

· Support the bridge call Conference and Monitoring

• • CUCM IP telephony registration & CUC
  • Video conferencing and onsite support
  • Resolving the Audio and Video related issue
  • Video Endpoints configuration and register in TMS
  • Monitoring Video conference calls in MCU and TMS adding a new device end points take log files for VC end Points
  • Working in CUCM clusters as beginners’ level and Cisco Ip Phone registers
  • Allocating the VC bridge dial for Video Conference
  • Handling the requesting and incident ticket for Cisco device and VC
• Handling the AV Integration Design Projects and Servic
  • Managing to digital players for content in digital signage
  • Manage vendors to support all A/V equipment & collaboration technology
  • Uploading the Audio programming in DSP and Crestron Processor

· Handling the Projects, sites coordination and installation

· Configuration the AV Switchers and Audio Programming

· Audio Conference rooms, Video wall, Projectors, Screen, Av rack installation, cabling configure the AV switchers, interactive displays

· Uploading the Creston Processor Programs for Configuration

· Programming configuration doing coordination with Engineer

· Doing Audio Processors Programming Configuration

· Attending the service issue related Audio and Video Issue

· Av projects installation integration the Video conference, Audio Conference rooms, Video wall, Projectors, Screen, Av rack installation, cabling configure the AV switchers, interactive display touch panels installation etc.

· Assembling the Video walls and Configurations

· Electronics PCB circuit Assembling, Powers Supply Boards

· Performed the installation, operation, troubleshooting, and repair of all audio/visual equipment.

· Attending the Service issue in Audio Visual equipment

· Uploading the Creston Processor Programs for Configuration

· Electronics PCB circuit Assembling, Powers Supply Boards

· Window OS installation

· Trouble Shooting the System Hardware Problems

· Client software installation through Radia server

· Troubleshooting the Radia errors.

· Configuration & trouble shoot SCCM and WSUS

· Symantec pattern file update in the desktop