Akul Sharma
A Passionate Hospitality Professional
Faridabad
Summary
Versatile Senior Manager specializing in Management and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
1
1
Language
Work History
Sr. Manager Hospitality
AIPL (Advance India Projects Limited)
11.2023 - Current
- Working with AIPL as Sr
- Manager Hospitality, setting up the Hospitality benchmark with attractive food & beverage options and exceptional Hospitality experience in Real estate
- Successfully opened two more cafes with AIPL and set up SOPs for the smooth operations for their existing F&B Outlets
- End to End monitoring of daily operations of all the F&B outlets
- Efficient trainings for the entire hospitality staff for the smooth transitions and their personal growth
- Market research and competitive pricing to make the most of the revenue in corporate
- Excellent F&B services to the tenants for their corporate events.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Provided strong leadership to enhance team productivity and morale.
- Evaluated hiring, firing, and promotions requests.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Brainstormed and developed sales strategies to achieve short and long term sales revenue objectives.
- Carried out and developed social media, e-blast and public relations campaigns.
Area Manager
Azure Hospitality
09.2020 - 11.2022
- Planning on business development after market research for ideal locations for particular brands to have its best performance
- Overseeing daily operations of 16 units by establishing effective communication with territory managers and restaurant managers
- Planning and execution of training programs for territory managers and restaurant managers for smooth transitions down line
- Planning of strategies to achieve maximum of guest satisfaction.
- End to end to financial audits for all units to ensure that it is complying with all financial obligations
- Set up of growth plans for individuals by continues one o one session with all team members, made sure that every single individual feels motivated to achieve maximum of their skills
- Effective training methods for managers to ensure highest food quality and hygienic standards are achieved.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Supervised 16 location managers and managed 22 Restaurant and kitchen assets, maintaining contractual, compliance and reporting requirements for all areas and assets.
- Transformed underperforming teams into productive, profitable teams.
- Dedicated to expanding client bases by building lasting relationships.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching
Territory manager (Mamagoto)
Azure Hospitality
09.2019 - 09.2020
- Trained and coached 25+staff members on customer service skills, food & beverage knowledge, and health & safety standards
- Developed new training programs for food handling that improves confidence in service and meeting standards
- Designed various reports that helped to keep updates on all sections like: opening closing cleaning checklists, weekly, monthly cleaning reports, menu mix reports for promotional menu, revenue tracker for online portals, Weekly review sheets for whole brand
- Reduced variable costs by 7%through tighter controls on inventory and spoilages
- Analyzing stock requirements through yield Management, controlled wastage through portion control, strict follow up on standard recipe to make sure food quality and taste consistency, set up target KPT to maintain timelines
- Constantly exceeded monthly sales goals by minimum of 5% through training FOH staff on up selling techniques and by creating featured food and beverage program
- Even through tough situation in year 2020 covid-19 pandemic made people understand food from brand is safe with continuously promoting precautions and safety measures taken by us, that leads us to earn even 20% more revenue than pre covid-19 situations.
Restaurant manager (Mamagoto Mall of India Noida)
11.2016 - 08.2019
- Created new Restaurant Manager routine that covers day to day planning for additional work which helped all team members in terms of customer service skills, learned techniques of up selling of products which helped in terms of more regulars and more business with positive feedbacks and revenue increment by 3% and later followed by entire Delhi NCR Managers for their outlets
- Created talent development plan that helps other crew members to take ownership for role given to them which helped them to work in systematic environment which leads to have 6 of crew members got promoted together and followed by other Managers also for their designated locations
- Analyses KOT sequence process followed in kitchen to make sure every guest should get their food in given time with best taste experience, managed to control KPT that made kitchen prep time goes down by 7 minutes
- Which leads to fast table turnover
- Managed weekly Liquor inventory affectively from L-4 to Bar to manage availability of running brands to prevent excess ordering, prevents to hold on dead stock which leads to under-control beverage cost, weekly training done for staff to keep proactive update on par stock level and to prevent from any thefts
- Used government body tools and made internal reports methods which saved time to track regular inventories
- Designed easy formats to track daily liquor revenue and consumption to support everyday inventories
- Created standard checklists of SOPS and raw material requirements that be needed to set up new store opening which is being used in entire Azure whenever planned to set up new brand or making changed in existing.
Supervisor (Jamaica blue café Auckland New Zealand)
01.2015 - 03.2016
- Root cause analyses done to identify to make sure restaurant is meeting the franchise standards
- Established mandatory customer service training program for all customer-facing employees
- Boosted guest satisfaction scores from 89% to 95% within 6 months of program launch
- Reduced food costs 8% after identifying and eliminating inventory issues such as excess ordering, poor storage and inefficient waste management
- Partnered with bartenders to create and introduce signature cocktails and gourmet appetizer menu that doubled bar revenues within 2 months.
Breakfast Buffet In charge (Hilton hotels Auckland New Zealand)
03.2014 - 12.2014
- Complete daily opening and closing duties and cleaning according to established side-work checklist
- Set up and Break down of the breakfast buffet area according to established standards
- Keep all work areas clean and properly stocked according to the current meal period
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Crew Member (Carl's Jr Auckland New Zealand)
05.2013 - 03.2014
- Achieved customer satisfaction
- Collaborated with other crew members to ensure delivery of efficient high-quality service
- Learned to work as team while working with support of 33 other crew members
- Enhanced company reputation by performing with excellent customer service
- Consistently received positive feedback from performance reviews.
Education
Level-6 (B-Tech Hospitality Management) - Hospitality Management
New Zealand Management Academies
Auckland 04.2012 - 01.2014
High school with the commerce subjects. - Commerce
DAV Public School Thermal Colony
Panipat, Haryana 03.2010 - 01.2012
Skills
Strong decision-making skills with the ability to develop and sustain a high performing teamundefined
Certification
Food and safety certificate
Accomplishments
- Supervised team of 96 staff members.
- Resolved product issue through consumer testing.
- Documented and resolved customer issues which led to the customer loyalty with the brand.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Believe those who are seeking the truth. Doubt those who find it.
André Gide
Timeline
Sr. Manager Hospitality
AIPL (Advance India Projects Limited)
11.2023 - Current
Area Manager
Azure Hospitality
09.2020 - 11.2022
Territory manager (Mamagoto)
Azure Hospitality
09.2019 - 09.2020
Restaurant manager (Mamagoto Mall of India Noida)
11.2016 - 08.2019
Supervisor (Jamaica blue café Auckland New Zealand)
01.2015 - 03.2016
Breakfast Buffet In charge (Hilton hotels Auckland New Zealand)
03.2014 - 12.2014
Crew Member (Carl's Jr Auckland New Zealand)
05.2013 - 03.2014
Level-6 (B-Tech Hospitality Management) - Hospitality Management
New Zealand Management Academies
04.2012 - 01.2014
High school with the commerce subjects. - Commerce
DAV Public School Thermal Colony
03.2010 - 01.2012
Food and safety certificate
Certified HACCP manager
Manager Certificate from Auckland Council
Certified Liquor abuse controller
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