Akundi Pratyusha

Salesforce Admin|Salesforce Developer | Salesforce Business Analyst

Feb 18th 2021 – Present (4.10+ years),

Client: Cigna (Healthcare Insurance – Sales Cloud)

(Currently serving notice period, LWD: 27th Feb 2025)

Available to Join From: 28th February 2025

Training Phase (Feb 2021 – May 2021)

• Completed 3 months of intensive Salesforce training covering:
  Sales Cloud, Service Cloud fundamentals
  Apex, SOQL, Triggers, LWC basics
  Reports, Dashboards, Security Model
• Successfully cleared internal technical evaluations and deployed into a live client project.

Salesforce Business Analyst (December 2021- current)

• Gathered and analyzed business requirements, translating them into customized Salesforce solutions.
• Conducted impact assessments to evaluate changes and ensure seamless integration across systems.
• Led a Salesforce data migration project, successfully transferring over 500k records from legacy systems with 99% data accuracy.
• Collaborated with cross-functional teams to ensure Salesforce configurations align with business needs.
• Acted as a liaison between business stakeholders and technical teams, ensuring clarity and alignment in solution development.
• Coordinated and streamlined downstream communication for Salesforce updates, ensuring all impacted teams were informed and aligned on new processes and timelines.
• Performed gap analysis to identify inefficiencies in existing Salesforce processes and recommended improvements.
• Developed and maintained reports and dashboards to provide actionable insights, improving decision-making for key stakeholders.
• Facilitated requirement-gathering workshops and whiteboard sessions with business SMEs to define end-to-end process flows and solution architectures.
• Created detailed functional specification documents (FSDs), user stories, acceptance criteria, and business process maps for new Salesforce features.
• Recommended scalable Salesforce best practices and design patterns to address business challenges, and improve long-term maintainability.
• Partnered with developers to review technical designs, clarify requirements, and ensure alignment with Salesforce best practices and platform limits.
• Led user training sessions and created instructional materials to support smooth adoption of new features and enhancements.
• Coordinated with downstream application owners to validate data flows, integration impacts, and cross-system dependencies.

• Successfully Mentored and provided guidance to 3 junior team members in Salesforce, helping them enhance their technical skills and integrate smoothly into the project.
• Led knowledge transfer (KT) sessions, ensuring new hires were equipped with key project-specific knowledge and best practices, resulting in a 20% reduction in onboarding time.
• Conducted regular one-on-one coaching sessions, helping junior employees to improve their skills, meet performance targets, and achieve personal development goals.

• Efficiently managed timesheet assignments for a team of 12 members, resulting in improved task tracking and project transparency.
• Conducted peer and SME reviews for multiple projects, which helped reduce post-delivery defects and ensured the alignment of deliverables with client expectations.
• Played a key role in final inspections, ensuring all deliverables passed quality checks and were delivered on time, leading to positive client feedback.

• Evaluated candidates on technical skills, communication, and ability to adapt to project requirements, ensuring selection of suitable candidates for further interview rounds.
• Collaborated with senior team members to finalize decisions and provide feedback on interviewees' performance in the initial screening process.

• Hosted and facilitated a project-wide event involving over 200 attendees, 25 teams, 10 departments, managing logistics, coordinating with stakeholders, and ensuring smooth communication throughout the event.
• Demonstrated leadership, public speaking, and event management skills.

• Configured and customized Salesforce, including managing custom objects, workflows, validation rules, page layouts, and permissions to meet business needs.
• Developed and deployed process automation tools such as Flows and Workflow Rules to streamline operations and reduce manual work.
• Developed Apex classes, Visualforce pages, and Lightning components to create tailored solutions for complex business requirements.
• Managed daily administrative tasks such as user management, role hierarchies, profiles and permission sets.
• Performed regular data imports, updates, and exports using tools such as Data Loader or Import Wizard.
• Designed and implemented REST and SOAP API integrations to enable seamless data exchange between Salesforce and external systems.
• Optimized SOQL and SOSL queries to improve database performance and reduce execution time.
• Developed and deployed changes using CD/CI tools like Gearset, Copado, or Salesforce DX for efficient release management.
• Debugged and resolved performance issues by analyzing logs, governor limits, and execution flows.
• Side project: WebEx Integration with Salesforce
• Led the integration of WebEx with Salesforce, to improve collaboration, streamline processes and enhance user productivity enabling seamless meeting scheduling and tracking directly within Salesforce.
• Utilized APIs and AppExchange WebEx Connector for real-time data synchronization between WebEx and Salesforce.
• Streamlined the scheduling and reporting of WebEx meetings by embedding WebEx functionality in Salesforce workflows, improving productivity by 20%.
• Worked with cross-functional teams to customize the WebEx integration to align with specific business requirements, ensuring smooth user adoption and enhanced collaboration.
• This integration allowed sales and support teams to schedule and join WebEx meetings directly from Salesforce opportunities, accounts, and cases.
• Technical Tools used: Salesforce WebEx Connector (AppExchange), WebEx API, Apex, Lightning Web Components (LWC)

• Recognized for handling a high-priority escalation effectively, ensuring customer satisfaction and maintaining SLAs.
• Worked collaboratively with a team to resolve a major technical challenge, improving system stability and customer satisfaction.
• On the Spot Award
• Star Team Award