AL. KARTHI

Dynamic and results-driven professional with extensive experience at OFW Pvt Ltd as a Sr. Customer Service Executive. Expert in export document preparation and transportation management, ensuring timely deliveries and exceptional customer satisfaction. Proficient in Cargo Wise and committed to process improvement, fostering strong client relationships in the freight forwarding industry.

• I have a certified shipping and logistics professional short-term course in Logwiz institute of shipping and logistics, Chennai.
• Have completed the cargo wise certification under Specialist Module.

TAMIL & ENGLISH

I hereby declare that all the information’s furnished above are true to my knowledge. Place: Madurai

• Responsible for maintaining accurate logs of all transportation and goods.
• Working with all the stakeholders, Branch office and all the parties involved in the Air Freight process and to ensure smooth AIR freight operations.
• Skilled in arranging air transport for urgent and high-value freight and execute shipments in all levels.
• Involved in offering consolidation services by Air Freight and ensuring cost-effective to provide better solutions to shippers/Consignees do assist to meet their delivery deadlines.

• Communicated with shipper, consignee, GSSA. 3rd Party vendors and agents regarding inbound and outbound arrangements in AIR Freight Malaysia Operations.
• Have Maintaining and coordinating with our Key account clients in Malaysia and facilitate their AIR freight shipments across to support all regions.
• Co-ordinate with branch office to arrange the shipments to Malaysia and as well ensuring smooth inbound/Outbound operations.
• Declare the Customs filing E-customs portal based on the manifest and invoice copy received from Shipper/Consignee.
• Sending Pre-alert notifications to consignee, local handling agent and customers with real time updates up to the billing portions also to ensure accurate P & L for all the Job files.
• To Lead a 4-member team in supporting the Documentation and Billing department for a Global Account.