To enhance my professional expertise and skills by working with well reputed organization To get better prospects, and interact with top level professionals and individuals from various backgrounds To acquire and develop excellent management skills, and broaden my work experience to prepare me better into the employment market.
Hi, I’m
Alagar Krishnan
Hospitality
Bengaluru
Summary
Overview
1
Language
5
Certifications
17
years of professional experience
Work History
Royal Caribbean cruise
Assistant maître d'hôtel
11.2023 - 05.2026
Job overview
- Coordinated dining operations to ensure exceptional guest experiences and service efficiency.
- Trained and mentored junior staff on service standards and operational procedures.
- Developed training materials to enhance staff knowledge of menu items and wine pairings.
- Resolved guest inquiries and concerns promptly, maintaining high levels of customer satisfaction.
- Collaborated with culinary team to align menu offerings with guest preferences and dietary needs.
The park Bangalore
Assistant manager food and beverage bar
06.2023 - 11.2025
Job overview
- Led team in delivering exceptional guest experiences and service quality.
- Developed and implemented operational strategies to enhance efficiency and customer satisfaction.
- Trained and mentored staff on best practices in hospitality management and service delivery.
- Coordinated daily operations, ensuring smooth workflow across departments and adherence to standards.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Radisson Blu Hotel
Whisky Bar and Restaurant Assistant Manager
05.2023 - 10.2024
Job overview
- Assisted in daily restaurant operations, ensuring seamless service during peak hours.
- Coordinated with kitchen staff to maintain inventory levels and streamline food preparation processes.
- Implemented feedback systems to enhance guest satisfaction and operational efficiency.
- Ensured smooth restaurant functions with effective team communication and coordination among staff members.
- Maintained high standards of cleanliness, consistently passing health inspections with top scores.
ATLANTIS, THE PALM DUBAI
TEAM LEAD BEACH CLUB
10.2021 - 05.2023
Job overview
- Led cross-functional teams to enhance operational efficiency and service quality.
- Trained new team members by relaying information on company procedures and safety requirements.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
JW Marriott Marquis Dubai
TEAM LEAD FRENCH CUISINE & BAR, LAFARINE
02.2020 - 07.2021
Job overview
- Oversaw daily operations, managing resources effectively to meet organizational goals.
- Developed training programs for staff, fostering skill development and performance excellence.
- Mentored junior team members, cultivating a collaborative work environment and enhancing team performance.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Trained new team members by relaying information on company procedures and safety requirements.
Fairmont the Palm Dubai
POOL and Beach BAR, ALL DINNING, Head Waiter
09.2014 - 10.2019
Job overview
- Supervised daily restaurant operations, ensuring high service standards and guest satisfaction.
- Trained and mentored junior servers, fostering skill development and teamwork.
- Managed inventory levels, assisting in cost control and waste reduction initiatives.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Millennium Plaza Hotel Dubai
Room Service Order Taker
01.2014 - 08.2014
Job overview
- Trained staff members on use of POS system.
- Coordinated with kitchen staff to synchronize timely food delivery and presentation.
- Resolved guest complaints promptly, maintaining high service quality standards.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
THE FLORA CREEK HOTEL AND APPARTMENTS DUBAI
Restaurant F&B associate
06.2009 - 12.2013
Job overview
- Delivered exceptional customer service in fast-paced dining environments.
- Collaborated with kitchen staff to optimize food preparation and presentation.
- Implemented health and safety protocols to maintain compliance with regulations.
- Enhanced guest satisfaction through effective conflict resolution strategies.
- Enhanced guest satisfaction by providing exceptional service and maintaining a clean dining environment.
THE RAMADA HOTEL DUBAI
F&B associate
12.2008 - 05.2009
Job overview
- Demonstrated knowledge of menu items and corresponding ingredients.
- Processed customer payments and balanced cash drawers.
- Utilized POS system to receive and process food and beverage orders.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Managed high-stress situations calmly while resolving any issues that arose during shift operations.
Education
INDIAN INSTITUTE OF MANAGEMENTMadurai, India
High School Diploma
04.2001
University Overview
MADURAI UNIVERSITYMadurai, Tamil Nadu, India
BHM from HOTEL MANAGEMENT & CATERING TECHNOLOGY, APPLIED NUTRITION
01.2003
University Overview
Skills
Food safety
Fine dining experience
Marketing and promotions
Table setting proficiency
Menu design
Customer service
Effective multitasking
Upselling
Positive and professional
Problem-solving
Time management
Multitasking
Certification
• Be my Guest (Guest Courtesy Training)
Interests
Traveling and listening music, playing cricket
MANAGEMENT TRAINING
MANAGEMENT TRAINING
- THE MOVENPICK HOTEL Madurai, Tamil Nadu Food and Beverage service FROM SEPTEMBER 2002 TO DECEMBER 2002
- THE Nalapad Residency Mysore, India Food and beverage department FROM JULY 2003 TO OCTOBER 2003
- Be my Guest (Guest Courtesy Training) Ramada Hotel & Suites Ajman, U.A.E FEBRUARY 25/2009
- Basic Food Hygiene Training Ramada Hotel & Suites Ajman, U.A.E FEBRUARY 09/2009
- Food Safety Hygiene Training Fairmont the palm Dubai JULY 7/2018
- Fire Training Fairmont the palm Dubai MARCH 9/2019
- Cross Training Purchasing Fairmont the palm Dubai JULY 19/2019
JOB PROFILE
JOB PROFILE
- Leading team of 23 with different nationalities.
- Maintaining high standards of cleanliness and sanitization.
- Listening to, understand and clarified guest concerns and issues
- Provide friendly and alternative service
- Assisted co-workers with routine and challenging tasks
- Promoted items on beverages list and restaurant special
- Pleasantly greeted guests and offered to take drink orders while assisting with menu familiarization
- Prepared for large party and reservations, anticipating planning and staffing needs
- Explained menu options in detail to help customers make educated decisions on food items.
- Uphold highest standard for cleanliness of glasses and silverwares.
- Worked closely with chef to provide tasty options for guests with food allergic or intolerance.
- Reported accidents, injuries or unsafe work condition to manager
- Up-sold alcoholic beverages, starters and dessert.
- Developed and maintained positive working relationship with others to reach business development.
- Provided extensive information about menu items, took down special restrictions and always suggest additional items like starters wines
Timeline
Assistant maître d'hôtel
Royal Caribbean cruise
11.2023 - 05.2026
Assistant manager food and beverage bar
The park Bangalore
06.2023 - 11.2025
Whisky Bar and Restaurant Assistant Manager
Radisson Blu Hotel
05.2023 - 10.2024
TEAM LEAD BEACH CLUB
ATLANTIS, THE PALM DUBAI
10.2021 - 05.2023
TEAM LEAD FRENCH CUISINE & BAR, LAFARINE
JW Marriott Marquis Dubai
02.2020 - 07.2021
POOL and Beach BAR, ALL DINNING, Head Waiter
Fairmont the Palm Dubai
09.2014 - 10.2019
Room Service Order Taker
Millennium Plaza Hotel Dubai
01.2014 - 08.2014
Restaurant F&B associate
THE FLORA CREEK HOTEL AND APPARTMENTS DUBAI
06.2009 - 12.2013
F&B associate
THE RAMADA HOTEL DUBAI
12.2008 - 05.2009
INDIAN INSTITUTE OF MANAGEMENT
High School Diploma
04.2001
MADURAI UNIVERSITY
BHM from HOTEL MANAGEMENT & CATERING TECHNOLOGY, APPLIED NUTRITION